gmlerner

We were taken to this store by a Tuk Tuk driver the day after we were engaged to find a ring. Purchased a ring and matching earrings- appeared to be excellent quality, for over $4800. Within days of returning home to the US, we discovered a small sapphire stone was missing in an earring. We have called KLAW, written 6-8 emails asking for a replacement stone that would would reset at our own expense. Nothing but a run-around after 3 months of trying, Their guarantee was worthless.

We visited Sri Lanka off the Sapphire Princess last spring and became engaged on the ship. Our first stop was to look for an engagement ring and were taken to a high end store, “Gems of Sri Lanka” on 33 Flower Road, Columbo.  The staff was very nice, as was the selection. We purchased a sapphire and diamond ring with matching earrings- nearly $4500 – they were beautiful pieces.

A week after we got home, one of the small sapphires from the earrings was missing- and the nightmare began.  I don’t want to belabor the gory details, but I’ve made 3 calls to the store and spoken with the manager, sent six emails.  All we wanted was a small replacement stone and were willing to pay for the repair ourselves at a local shop. It has been over two months, the promised stone has not arrived.

I don’t know if this is typical of buying expensive items at all ports, but this is an experience we will not repeat and I urge travelers to be careful-  once you are gone from the store, promises mean nothing.  At least at this store which is to be avoided.