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Nursecruisers couple

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Posts posted by Nursecruisers couple

  1. We just got off the Solstice.  We did the MoveUp to Aqua and absolutely LOVED Blu.  The food and service were great.  We ate one night in Murano- impeccable! Then we ate one night in the Tuscan Grille- we have to send two entrees back and then the “replacement” entree was a repeat of the prior microwaved Olive Garden food!  We actually left and went to Blu that night for dessert.  Ogi, the Blu manager, was so apologetic and wanted to make it right.  The staff also made my daughter and her new fiancé feel very special after they became engaged on Day 4.  
    It was our first time sailing with Celebrity, and we won’t sail if we can’t be in Aqua.  

  2. On 5/14/2022 at 10:02 AM, LB_NJ said:

    Please keep us posted if you don't mind.

     

    I currently have COVID and am not sure if it will clear before our June 2 cruise so I may have to go through the same process.

    Get your letter of recovery!  You won’t have to test.  Please feel better and rest up before you get on the cruise 

  3. 2 hours ago, twoflyers said:
    • Ship:  Solstice
    • Length of Cruise: 7 Days
    • Cruise Sail Date: June 3, 2022
    • Date email offer received: we checked website 60 days
    • Captain’s Club Tier: new member
    • Booked through Celebrity Direct OR via TA: direct
    • Current Cabin: 7268 veranda
    • Bid?  Yes/No: Yes

    If YES -  Bidding Details:

    • Cabin Category: Aqua Class
    • Bid Offer: $230 (Minimum bid was $200)
    • Notification Date: I sent an email & they replied that it was accepted 4/28
    • Accepted / Rejected: accepted online and charged 5/3

     

  4. Don’t wait for  the “ invite”.  Login and on the top left, click on the three lines.  All the way at the bottom, you will see MoveUp.  From reading here and my first time doing it, you must put in ALL your offers at once.  I only bid on AQ, and could go in later and change my bid, however, I could bid on anything else.  

  5. My husband and I are both nurses.  I guess you could say we have the hygiene, immune systems, luck and math skills!  Triple  vaccinated, we only wear masks at the hospital where we are required here in California.  
    We squeezed in a 3 week trip around Central Europe late 2021 and never got covid. We only wore masks on mass transit to diminish our chances( math) of testing positive before flying home to US.  

    That being said- we started our intense big traveling about 5 years ago when we had 3 very close friends die.  We are mid 50’s. 
    We respect everyone’s ideas, however, I have to live like there is no tomorrow.  
    No matter what you do, enjoy yourself, live with no regrets. 

    • Like 10
  6. I have an OBC and want to get a photo package.  I’m debating over purchasing the photo book for $79. It includes 34 photos of our choosing and they create it for us.  Which is something I NEVER get to myself.  Has anyone bought this?
    Thru my search here on the boards, not one of you has regretted purchasing the unlimited photos.  The price difference is $10.  
    We are traveling with our daughter and her BF, I linked our reservations- so it sounds like they can use the photo ops as well.  
    We would appreciate any insight.  

  7. I logged into our account to check for MoveUp and a pop up announcing we had $300 OBC to spend came up!  
    we have already upgraded to premium drinks, brought all our excursions and specialty restaurants…

    We booked another specialty night and the mixology class.  I think I will try to cancel the night at Murano that I paid for with my CC.

    if my bid for Aqua class doesn’t work out… I’ll use it for the thermal spa pass.

    booked on the June 3rd Alaska round trip out of Seattle

     

    • Like 3
  8. We are considering upgrading to Aqua.  We paid for a refundable veranda on Soltice June 3rd, 2022 sailing. Final payment due in 10 days. Could I just cancel my booking the day before and rebook without the refundable deposit fee? Instead add cruise insurance into the booking?  
    I thought I saw a post regarding this concept, but cannot find it now. Thanks in advance 

    • Like 1
  9. We did a dispute with our credit card. 
    I sent copies of the contract, TOC and every correspondence with uniworld to both my credit card company and uniworld. 
    uniworld kept ignoring us, UNTIL the dispute! 
    then uniworld asked us to drop the dispute and we’d get our full refund in 90 days. I said, no way- we’d already waited and would have been back from our cruise!

    got full refund from CC company. 
     

    I have heard that companies get a surcharge when they have disputes. I didn’t care- we wanted out money. It wasn’t easy but we finally did

  10. We found out, April 23rd, by looking online that our cruise for June 14 was cancelled. 

    Uniworld never contacted us or our TA. our TA called several times and even tried to escalate it.  No full refund option. 
    So we disputed the changes May 6. 
    We sent Citibank and uniworld copies of our agreement and to expedite.  
    every week I sent updates letting Citibank know that you know world was still MIA. I would CC these emails to you in a world as well. Last week, I get a call from my travel agent and Uniworld is asking me, “to do them a favor” and cancel the dispute and they’ll give me my money in 45 days.

    what a joke. A week from now I should’ve been on a cruise instead I will have no cruise and no money they have got to be smoking crack!

     

    • Like 1
  11. In our case Uniworld changed their Cancellation policy AFTER we paid in full.  One party CANNOT changes the terms of the contract. My TA tried to escalate our claim to a full refund with no luck.  I made a copy of my original TOC with the date circled and highlighted the sentences where it states that if UNIWORLD cancels on me, I get my money back.  They convienently removed this on March 27th.  We disputed the charges- a clear breech in contract on their part.  I was not going to wait, when they never even agreed to give us a refund in the first place.  

    Sent copy of contract to Uniworld and Credit card company with letter explaining our position.  The credit is sitting in my account- however i wont spend it until the dispute is resolved.

    • Like 1
  12. Lets track Uniworld responsiveness.  I will start.

     

    Cruise date- June 14th

    Cruise cancellation- April 23rd by Uniworld

    Refund request date- NA? Uniworld offered  3 options/  None of which are 100% refund, despite our TOC at time of final payment stating we are entitled to it. After TA escalation and no other offers, Credit card dispute filed May 6th.

    Resolution- To be determined 

  13. So my travel agent said Uniworld would not give 100% refund.  She escalated it.  Still waiting to hear. In the meantime, British Airways GRACIOUSLY contacted us and gave us a 100% refund in 5 days.  
    I just sent an email to my TA, if she doesn’t get anything from Uniworld- I am disputing it with Citibank.  I’d rather do it anyway and get my money faster.

  14. We were scheduled to leave Budapest June 14.  We waited for Uniworld to cancel. I have been following this thread and just talked with my TA.   She said they we’re doing the three options. 50-50 cruise credit/money back or 110% cruise credit or rebook with price protection, same for same.

    I told her about the change in the terms and conditions and that  I had a copy of the terms and conditions when I gave them my $8000+ back in January ( our mutual contract) Even if they agree to give me my money back,  I am unwilling to wait 6 to 8 weeks while they hold onto my $8000. I am seriously considering disputing it with Citibank.

    STLROD- any insight?   Did you get your money back?  Any word from Uniworld?  What- will they blackball us?

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