This has to be hurting HAL’s bottom line. Like many others here, we have been promised (in writing) close to $7000 in reimbursement for the isolation in May 2022, but, because HA has been so completely non-responsive about this, we refuse to cruise on any Carnival line ship until this is resolved . We cruise every summer, and have booked cruises on both NCL and Windstar already out of our Holland America cruise fund ( yes, we really have one - We are 4 Star HA Cruisers). Really sad, because we love HA otherwise and wouldn’t have considered another line, but for this problem.