fireval911

I called reservations.  They were able to note it and only took a few minutes.

We got our bid for a Reserve Class Mini Suite from a deluxe balcony.  We're thrilled - 2 sisters and we were hoping for more room.  21-day on Enchanted leaving end of July (I thought the cruise was sold out).  $1000 per person because we REALLY wanted the extra room and we had a great deal on the deluxe balcony so it didn't seem like too much of an increase.

I have changed flights a few times and each time I have had to call to get the refund.  It took about a week after the call.

We (my sister and I) just did this cruise from May 16th - 27th with the Copenhagen pre-extension and Iceland post-extension.  IT WAS WONDERFUL!  We enjoyed (almost) every minute.  We stayed in room 8003 and had NO complaints.  We were fortunate enough to have unbelievably beautiful weather.  We did a mixture of included excursions and some optional ones, but all were done through Viking.  

We did not enjoy Manfredi's - everyone (including staff) said "get the steak, get the steak".  We got the steak.  It wasn't cooked right and was just not good.  We also ate at the Restaurant, World Café, Pool Grill, Mamsen's and room service - each of these was exceptional.

Our only real complaint was the flight from Bergen to Reykjavik (only need to worry about that with the post extension).  Viking handled the flight and put us on a Norwegian Air Shuttle - it was horrible.  A very budget airline (we don't do that), very uncomfortable and even the water cost $$$.  Disappointed with that choice by Viking.  

Let me know if you have any questions I can answer!!

Side note: It was so good we booked our next cruise on board - Mediterranean Odyssey!! Can't Wait!.

43 minutes ago, Viking Cruises said:

Dear @fireval911,

 

Though we regret to learn of the inconvenience you’ve described regarding your pre- and post-extension transfers, we are grateful that you brought this to our attention. To take a closer look at your individual booking and offer assistance where possible, please send us your reservation information to TellUs@vikingcruises.com where we would be happy to better address your concerns.

 

We look forward to hearing from you, and thank you for detailing your experience here.

 

Warm regards,
Viking Cruises
 

Thank you so much for your response!  My TA has now corrected this issue and all of my transfers are in place.  Wonderful customer service from Viking!

~Val

No, I did not use Viking air except for the included air travel from Bergen to Reykjavik (post-extension).  You do not have to for pre and post extensions, BUT airport transfers are included in the extensions (per the website).

I have pre- and post- extensions with included transfers for my upcoming cruise.  According to the cruise documents, all of the transfers are scheduled ( from airport to hotel, hotel to ship, etc).  With two weeks to go, I contacted my TA to find out how do I let Viking know what time my flight is arriving.  The TA then responded that since I did not let Viking know of my air schedule prior to 30-days out I have lost these transfers.  I've poured over all of my documentation and Viking's site and can't find anything that states when I needed to provide this information.   Is this the normal policy?  Has this happened to anyone else?  I'm a little upset.  I try talking to Viking directly, but I'm told I have to go through my TA.

Thanks for any help.  ~Val

Hello Fireval911,

Thank you for responding to our questions. Which ports had formal nights on your cruise? I hope you enjoyed your cruise.

Formal Nights: Guernsey and First Sea Day

Dress to Impress: Second Sea Day

It was a wonderful cruise. My first Princess Cruise and I will definitely be back!!

Sorry I haven't taken the time to scan the patters yet.

~Val

Captain: Tony Draper

Cruise Director: Lexi Comley

Production Shows:

Sweet Soul Music

Colors of the World

The Secret Silk

Encore

Other shows:

Irish Comedian George Casey

Ventriloquist Kieran Powell (x2)

Gaels Afloat

Livewire

Impressionist Greg London

The Voice of the Ocean - Finale

The Queens of Rhythm

Anything specific you are looking for? I have all the Patters from the May 13 - 25th British Isles cruise.

It’s not pie. Your piece will not be smaller because she got some too. Get over it.

Where is the "like" button? LOL!

How far out (date) are you trying to book? If it's too far out then flight schedules are not available and you'll get the error. I used it this morning - no problems.

~Val

Just to give you a recent example: flying r/t for 2 on Delta One (Business/First Class) from Las Vegas to London in May. EZ Air price $5200. Delta website: $12,500. No joke....