netheadred

I should have resisted looking. I show only one upcoming cruise and no previous cruises. Should be 4 and 16. I need to call Crown and Anchor today anyway, I need to see if my OBC from my credit card is there.

Keep us posted as to if C&A can fix yours. I called yesterday and they were not able to fix mine yet. I'm sure it will take time for the new site to work out the kinks.

Does a spouse/significant other/cruise companion have a C&A number / sign in? If so, you might have that person try the website (or let you try on their behalf); maybe theirs will work better. Not that it fixes your issue, but maybe a bit comforting if that person is linked.

 

 

It is odd how different people have different issues. Unlike you, when I signed into the new site, it did not have my C&A number. Once I entered it, it displayed the correct status and points. I cannot do much on the new site; I get a lot of gateway errors.

Yea, I was actually thinking along the same lines and asked my husband if he would log in. Oddly enough over 18 cruises we have only used on RC account (I think it is linked to me) so he is going to have to create a new account I guess. Sounds like a wait and see approach is in order (however frustrating that may be).

I called the Crown and Anchor Dept rather than the main number and received great service.

 

If you haven’t already give them a call 1-800-526-9723

Yep that was my call today. Same level of service. TERRIBLE.

I do think when you call in it shows your member level. I think as it showed pre-gold for me the level of service was not the same. I don't know if they direct the calls differently based on your level or what but it was definitely not the same.

I LOVE RC. And honestly have only cruised RC. But this was just terrible.

Thanks! I will check that thread. My C&A number is already populated on the page and the settings will not let me change it so that probably has something to do with the issue. I'll wait it out and see if their website improves but the phone service was TERRIBLE.

I called into customer service twice yesterday and once today and the service was absolutely TERRIBLE. They must be using a third-party now as none of the 3 people I spoke with knew anything about Royal or the ships. Their new website has everything completely messed up and has downgraded me from (almost) Diamond + to "Pre-Gold" with no benefits. The first person I spoke with actually told me "there is nothing I can do for you". I have never received this level of service from RC. They are usually amazing. To the point where my friends moved over from Disney because the service was so nice. Anyone else experiencing issues?

The new website lost all of my crown and anchor info. Has me listed as a "pre-gold" member with ZERO points!

I have had 3 calls with them in the past 2 days. Apparently (obviously) they have upgraded their website. They let me know that it could take another week for everything to show correctly. It has me as a "pre-gold" member with NO previous cruises and I can not access my upcoming cruise at all! Hopefully it gets fixed soon!