Royal Brat

We have receive all FCC and refunds except the Vacation Protection costs. 

I have done iFly and even if they let you keep it in (I don’t think they will) I would not. It is a lot of fun but if something does come loose the air recirculates and it could come back and hit you. They will explain it all.

If there's one thing I have learned on RCCL, the frequent cruisers HATE change. They want everything to be the same as it was 25 years ago.

 

 

That's not to say that RCCL doesn't deserve to get put on blast for this redesign. It smacks of a web designer saying "oh, nobody needs that link, so I'm going to make this page simpler and prettier." They even probably looked at metrics that said that people didn't click on XYZ as much as they clicked on ABC so nobody's going to miss it if it's gone. But the metrics don't tell you that while you don't go to XYZ as often, when you need it, you really need it.

 

 

So now that they've stopped the bleeding, we have the most essential things readily available. There's a link to the stateroom info and EDOCS, a link to the cruise planner that works, and a link to checkin.

 

 

What's missing that I miss is the details about the cruise - what days we're in port and the arrival and departure times. Granted, if I'm booking excursions through Cruise Planner, I don't need to know that information. Maybe that's why they're leaving it out. But it's kind of a pain to have to go through my email to find the booking documents to get that when I used to be able to log in and see it. A link to cruise details would be nice.

 

 

Apart from that detail, they have the most important stuff covered. I kind of like the new layout. But they totally screwed up the path to getting here.

You can still get the details of the cruise by going to Cruise Planner, selecting My Calendar and then Full Calendar. Not as easy or as nice a layout but has the information.

Seriously? They are more nuts over at RCI than I originally thought. AND, I left out a word between "more" and "nuts" that I really wanted to insert. ;)

Thank you. I had sent an email and received a response from C&A that my missing points after my last cruise were in the system and should show up on the site. A day later still no points so I tried this and, Oh, there they are. Having been in IT (not RCL) I understand people finding these workarounds but always found it interesting that they would have to. Now waiting for them to allow access to onboard gift and other preference settings.