bng804
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Posts posted by bng804
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Emailing “mscexistingreservations” is a joke. I have over 20 responses from them and the are all basically the same canned response. There is even a line in the response that says "insert research or action taken" and they don't even bother to change that part with any actual information. It's really become quite a joke.
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Similar issues for me too. I got FCC in April and rebooked for 9/26. Still no refund of taxes/fees. I've emailed and called numerous times and received a story about how they attempted to refund the fees back in April and I should have received it then, but I have received nothing. Phone agents are completely unhelpful. I've had requests for a supervisor callback 4 different times and never received a callback. I refused to make the final payment on my 9/26 sailing, since I suspected it would be cancelled and there is no way I was giving MSC any more money when they haven't refunded the nearly 5k they owe me. Glad I didn't tie up anymore money with them since it looks like the 9/26 sailing is cancelled now as well, with the CDC extending the no sail order. I now refuse to deal with MSC anymore and I'm on the phone right now with Bank of America disputing the original cruise fare charges.
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40 minutes ago, antiq said:
Hi guys,
For those who choose FCC do go direct through MSC or TA, I am just curious.
We filled out the form directly with MSC. I was told by a MSC rep that they would process the FCC request and it would auto-generate an email to our TA.
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Does anyone have any insight on how long it will take to receive the FCC? I submitted the request today and have seen some info saying 14 days from submittal and some still saying 14 days after your sail date. We were on an April 25th sailing and would like to quickly rebook an early May sailing. Obviously that would be very difficult to do if I have to wait until 14 days past April 25th to try to rebook...
March Refunds Only - is there a "big black hole"
in MSC Cruises
Posted
I got a refund today for roughly 1/3 of what is owed back to me. Not sure why this amount, as it doesn't really jive with port fees and taxes or a single stateroom (had multiple staterooms). Contacted my credit card company and they say the dispute continues, minus the partial refund. Happy for everyone that there at least seems to be some movement in the march black hole...