RetroRod

Bringing beverages on board as I suggested has been happening for years on cruises ships. But I do enjoy hearing from people  who believe they are the smartest people in the room (or the board). 😊

Kazu - How very self righteous 😂

Another solution to bringing “free” wine or liquor on board is to use Rum Runners. They can be found on-line. After you fill them up with your choice of adult beverages place them mid level in your checked bags. Pro tip put each one in a zip lock bag in case of a leak. A few years ago on a NCL Hawaii cruise I had 6 bags with 750 ML each of  wine undetected in my bags. Works well in the cabin or in a travel mug for the pool. 

You can heat water in the espresso machine for tea. Just make sure you don’t have a used pod in the machine. We did this for three weeks on the Splendor. 

No not that I recall. 

Beatles??…ABBA?? I hope not. We got a heavy dose of this kind of music in 2019 on a Viking Ocean B2B. I also remember in December 22 and May 23 the Regent Orchestra had 6 -7 people. 

In regard to my original post "Does Regent periodically change their shows?" I sent an email to Jennefer asking that question. Below is her reply. I didn't ask when the 3–5 year time frame began on the different ships. At least I learned shows do change, but just don't know when.

"Every ship has their own unique shows which usually runs for 3-5 years onboard, with cast members and songs changing often. So you will see entirely different productions on both Grandeur and Mariner. I hope that answers your question but please let me know if you need any additional info."

Thanks!

Jennefer 

Jennefer Teegen | Director of Guest Experience and Loyalty

The 2024 cruise is on the Grandeur with the shows I mentioned. I agree quality of cast/show is important, but seeing something different would be nice. 
Avidtravler

If you search for a particular cruise and go to Itinerary then scroll past cabins and itinerary you finds Shows. 

We completed two cruises in 2023 on the Splendor with last one in June. The same 4 shows, Bohemian Soul, Diamond Run, Crossroads, and Divos and Divas were performed on both cruises. We have another cruise booked for October 2024 and those same shows are listed again on the website. Does Regent periodically change their shows? Maybe what was shown on their website are notional shows or placeholders. Does anyone have recent experience or information on this subject? Hopefully, a Regent rep. will weigh-in

Recently completed a Southampton to Southampton cruise on the Splendor. Water in plastic bottles was available on a table next to the ship exit for every excursion. 

Gary’s March 25 video on YouTube “Things  that should not happen on a luxury cruise line” he wasn’t as positive re: Regent and some other lines. He mentioned pool “chairs hogs”, saving seats in the theater and lack of casual dining options in the evening to name a few. I especially liked it when he said “Money doesn’t buy you manners”. 

In my experience you can’t always rely on what is shown on the website for cabin availability. I tried to get a specific PH cabin & deck based on the website and my TA learned only 2 cabins were left. Good luck. 

Just got this email regarding a change in custom air

Dear Valued Guest and Travel Partner,

 We would like to advise you of a change to our custom air process. 

As our airline partners continue to rebuild their operations, we have found that customizing air at 270 days prior to sailing can result in significant schedule changes.  

Therefore, to minimize the number of changes and to avoid the need to rebook flights, we are moving the date where guests can submit a custom air request to 210 days from departure. 

 At Regent Seven Seas Cruises, we strive to provide An Unrivalled Experience, which includes providing the best possible service before you have even stepped on board, and with this change we are confident we can help streamline your custom air needs in the future.

 Thank you for your continued patronage, loyalty, and understanding as we continue to improve our custom air reservation policies and procedures.

 Your Regent Custom Air Department Team

7 hours ago, papaflamingo said:

I've got a novel idea....why don't we all simply act like adults and respect the rules, the crew, and fellow passengers? 

 

As the comedian Ron White one said “You can’t fix stupid”. In these cases you can’t fix people that believe they are entitled. 

Last week I sent an email to Jennifer Teegen RSSC Director of Guest Experience & Loyalty. No response from her yet. This is an extract of it: 

Even though Regent has a policy against “reserving” pool loungers it was widely ignored by many passengers by placing various items on loungers e.g. towels, hats, magazines etc. and then not occupied for many hours. 

This past December on the Splendor Holiday Cruise we witnessed a verbal confrontation between two passengers after one accused the other of moving his “stuff” off a lounger he had reserved. On another occasion the pool bar tender intervened between two passengers because the argument became so heated it almost became physical. One passenger in the argument was overheard saying he reserved the lounger at 6 AM. Amazing! Many passengers have stated on Cruise Critic and the Regent Seven Seas Cruise Friends Facebook page that the Regent policy against “Chair Hogs” should be enforced.  However, I realize how to do this may not be so easy. It could put crewmembers in a very delicate situation. Some passengers believe they are entitled so they can do what they want and ignore the rules.         

I’d like to suggest one solution that may work. It seems the pool loungers that are in high demand (and being reserved) are the double wide ones in the shaded area on the main pool deck. I counted about 16 of them on Splendor. I can’t speak about the other ships as we have not sailed on those yet. I suggest a reservation system be established for the most desirable loungers. Number each of the 16 or so loungers. Each cabin could make ONE reservation per day for one or two loungers, for a 2 -hour time non-consecutive time period. If items are left on loungers after a reservation has expired they will be removed. Additional same day lounger use could be permitted if space permits and there or no other reservations. This system could be similar to that which is used for excursions and specialty dining reservation. You could select your lounger, date and time period on-line or on-board. You would receive a printed card with your lounger reservation info. When it’s your reservation time, and if the lounger is still occupied, you can just show the card to that person. I believe this system would help eliminate any passenger conflicts and arguments give everyone a fair opportunity to enjoy the pool amenities.

Outstanding Splendor Sunday Brunch on our sea day this past December. 

On 12/23/2022 at 6:42 PM, RELS said:

 

My mother and I both put pointed comments in the survey about getting decent wine for these services. Manischewitz!  When there are so many good kosher wines out there, at decent price points. C'mon!

At the Hanukkah  dinner we were served a very good wine from Herzog Winery from CA. Didn’t see any Manischewitz. Maybe we just got lucky to get a good kosher wine. 

We stayed 1 night pre-cruise at the Hampton Inn & Suites by Hilton Miami Brickell Downtown on Dec 12. Good price, clean, full service and close to the port. Just a short Uber ride. Plenty of reasonably priced restaurants a close by. 

Thanks for all the replies. 

Does anyone have recent experience or knowledge of which pre cruise hotel Regent uses in Barcelona. Thanks for any help. 

Here’s the YouTube video showing Christmas on Regent

https://youtu.be/4PS68OAAox4

Also received the new 2024/2025 catalog. Contacted my TA on a cruise we want to take in 2024. TA said Regent put us on a list and will process our request on August 24. First time I’ve ever encountered this kind of a response to booking a cruise. Must be a real backlog with Regent. 

19 hours ago, Pcardad said:

With the process Regent has in place,  i.e. contact TA, TA contacts Regent then TA contacts me I question the support that would be provided, especially with the time zone differences. I just don’t have confidence in Regent Air. I’ve done my own air, hotels etc for the last 25 years in both business and leisure travel so I’m pretty confident I can deal with what ever may come up  

19 hours ago, Pcardad said:

No doubt it is far easier to book your own...but losing the support of Regent in the event of a problem with your flight...not sure what can make up for that.

 

Not dealing with Regent Air for our cruise out of Barcelona to Southampton. I contacted my TA with the travel dates, times and airlines I wanted. He responded in one hour with my airline reservations (BA) and seat assignments  in business class. One less thing to worry about. 

2 hours ago, howiefrommd said:

I just received an email from my TA indicating that Regent is only doing deviations by "priority" and for bookings only within the next three months.  Historically it has been 270 days, which left a variety of opportunities for flights, etc.  I am concerned that reducing the window to 90 days, may restrict availability significantly.  

 

Has anyone heard anything similar?

 

Thanks,  Howie

I had my TA contact Regent regarding air by “priority”. The person answering the phone today knows nothing about this. I’ll know for sure in a few weeks when I make my air requests. Amazing that something that was always easy is now difficult and with confusing  info.