Donbuddy

I can assure you that you are not the only person who has complained about this. I’m pretty sure that the Cruise Excursions team are fed up with me by now. Like you this particular Cruise suited us as it fitted in with time off work and the trip to Moscow was the clincher. Head Office have not once replied to my complaint and the excursions team only confirmed that we would get £25 each onboard credit. We do apparently get time in Red Square for photographs! It would have been better if they had offered a city tour and lunch in a restaurant for a typical Russian meal but a river cruise and visit to a convent must be easier to organise! Someone at Tui/Marella obviously didn’t do their homework when they offered this tour because it is very clear that Thursdays are always a day off and not just a holiday on this particular day. I still want to see Moscow however as it is unlikely I would get the chance again.

Hi Wetherby Whaler I too am booked on the same cruise and received an email 2 days ago about the cancelled Kremlin Tour. To say I am disappointed is an understatement as one of the main reasons for booking this cruise was for this trip! I immediately contacted Tui to say I didn’t think much of the substitute tour. They have emailed me today to say they are trying to come up with an alternative because I’m guessing that lots of people have said the same as me. I checked the Kremlin website and it clearly states that Thursday is a day off so my question to Tui was why did they even advertise this tour in the first place when it was never going to go ahead. If those who had hoped to go on this tour try to get Tui to come up with something more suitable they could still salvage this. I have accepted I won’t get in to the Kremlin but I still want to be able to see it from outside and take photos. I certainly don’t want to go on a river cruise if I’m on a ship for 2 weeks!