Lycurgas

Hi Pensioncruiser, many thanks for your reply. I will post the outcome (whenever that is). The crux of it is whether TUI wrongly fitted the screen or if it was really down to a bird collision. If it was the latter, I think there can be no claim. But they won't give me evidence, either way. That's TUI.

You have lots of people that can help, we have successfully claimed after being turned down but you must put a claim in to your provider and then if turned down claim through the recommended route. If you have problems I will sort out my paperwork and give details.

 

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Any help you could provide would be great. Did you claim against your insurance?

I'm surprised that one of the contributors (Pensioncruiser) seems to have already won his case. Good on him, but it seems a bit soon...? Anyhow, I claimed against TUI because the flight was more than 5 hours delayed but they told me that since the reason for the delayed outbound flight was a collision with a 'foreign object' they were not liable. Under aviation rules if a pilot experiences collisions in-flight which affect safety they are obliged to report this under regulation 376/2014. I requested that they send me a copy of the relevant section of the pilot's report for me to examine. TUI declined and referred me to the CEDR process, which I have now begun.