We have booked on this as our first ever cruise and I can't believe how much I regret booking on a TUI cruise.
This excursion to the Kremlin could never have taken place as it is closed every Thursday. Originally we were told it was Friday the 29th for the Moscow excursion but now we can see the ship leaves at 6pm so the return would be too late. We were told over the phone it was a special holiday therefore the excursion had changed. The Moscow trip and the Kremlin visit were a major factor in booking this cruise. Conveniently we were told this had changed two days after we could have cancelled the cruise. TUI have been extremely uncooperative and economical with information. I was offered £25 on ship credit as the excursion has changed, which won't be very useful on an all inclusive trip. All I want to do is cancel and find another company to go with but again TUI are saying there is nothing I can do about it. According to the manager of the shop and cruise operations I am the only person who is unhappy with this change and no one else has complained. The excursion has now been cancelled but we are struggling to find something else to do for the 28th.
Kremlin tour cancelled
in Marella Cruises (formerly Thomson)
Posted
We have booked on this as our first ever cruise and I can't believe how much I regret booking on a TUI cruise.
This excursion to the Kremlin could never have taken place as it is closed every Thursday. Originally we were told it was Friday the 29th for the Moscow excursion but now we can see the ship leaves at 6pm so the return would be too late. We were told over the phone it was a special holiday therefore the excursion had changed. The Moscow trip and the Kremlin visit were a major factor in booking this cruise. Conveniently we were told this had changed two days after we could have cancelled the cruise. TUI have been extremely uncooperative and economical with information. I was offered £25 on ship credit as the excursion has changed, which won't be very useful on an all inclusive trip. All I want to do is cancel and find another company to go with but again TUI are saying there is nothing I can do about it. According to the manager of the shop and cruise operations I am the only person who is unhappy with this change and no one else has complained. The excursion has now been cancelled but we are struggling to find something else to do for the 28th.