Yesterday, I went online to Princess’ website to check out the last minute deals. Right in front of me there was a listing for a 7 night Alaska cruise for $90 for an inside cabin and $91 for a mini-suite. Not believing my eyes, I decided to check it out. On two different web pages it showed that price, but when I tried to book it, the screen kept getting hung up. I called their reservation line and got a wonderful agent who about fell over when she saw that pricing on her system as well and immediately told me that if I wanted to book it I should hurry and do it right then and there. So I did. We are Platinum Elite and also got a complimentary upgrade. After we were done with the booking (and paid for 100%), I made a comment that I was going to tell my friends we travel with to see if they wanted to come too.
The agent was so helpful, she immediately found my friendsin the loyalty program and also said this was a “Share the Savings” cruise, sothey could get the same rate we got! Amazing! So she made areservation for them under a courtesy hold for 24 hours.
Needless to say a few hours later a member of “management”left me a voice mail to say the pricing was wrong and they had re-priced itbecause a “zero fare” did not exist and they were very sorry. The price went from $91pp to $1939pp.
Long story short, I have been round and round with“management” and they have reduced the fare to $499pp. For a mini-suite. Now, I realize that is an extraordinary farefor a 7 night cruise in a mini-suite….don’t get me wrong; and I understand thatsometimes websites have incorrect pricing, but I did my due diligence bycalling into Princess directly to verify the fare. Their booking system had this fare in it andI paid for my cruise in full at the time of booking. To me they should honor what they sold me.
Am I looking a gift horse in the mouth? Should I just suck it up and take their offeror should I keep fighting for what I paid for? It’s a frustrating situation, especially considering how "helpful" their agent was to book the trip in the first place. :rolleyes:
Quandary over perceived bait & switch
in Ask a Cruise Question
Posted
Sorry… This is a little long.
Yesterday, I went online to Princess’ website to check out the last minute deals. Right in front of me there was a listing for a 7 night Alaska cruise for $90 for an inside cabin and $91 for a mini-suite. Not believing my eyes, I decided to check it out. On two different web pages it showed that price, but when I tried to book it, the screen kept getting hung up. I called their reservation line and got a wonderful agent who about fell over when she saw that pricing on her system as well and immediately told me that if I wanted to book it I should hurry and do it right then and there. So I did. We are Platinum Elite and also got a complimentary upgrade. After we were done with the booking (and paid for 100%), I made a comment that I was going to tell my friends we travel with to see if they wanted to come too.
The agent was so helpful, she immediately found my friendsin the loyalty program and also said this was a “Share the Savings” cruise, sothey could get the same rate we got! Amazing! So she made areservation for them under a courtesy hold for 24 hours.
Needless to say a few hours later a member of “management”left me a voice mail to say the pricing was wrong and they had re-priced itbecause a “zero fare” did not exist and they were very sorry. The price went from $91pp to $1939pp.
Long story short, I have been round and round with“management” and they have reduced the fare to $499pp. For a mini-suite. Now, I realize that is an extraordinary farefor a 7 night cruise in a mini-suite….don’t get me wrong; and I understand thatsometimes websites have incorrect pricing, but I did my due diligence bycalling into Princess directly to verify the fare. Their booking system had this fare in it andI paid for my cruise in full at the time of booking. To me they should honor what they sold me.
Am I looking a gift horse in the mouth? Should I just suck it up and take their offeror should I keep fighting for what I paid for? It’s a frustrating situation, especially considering how "helpful" their agent was to book the trip in the first place. :rolleyes: