We sent email to Viking request to cancel our July 6 cruise on March 4, 2020 for refund and received the confirmation email back on March 12, 2020 stating that the refund would take up to 30 days. On March 23, 2020, we received a check for partial refund roughly about 10% of the total refund, so I called and talked to Viking representative regarding to status of the rest of the refund. The representative (a very nice and polite lady) looked at our account and told me the rest of the refund would be credited back to our credit card and bank account no later than April 10, 2020. On April 8, partial refund was credited back to our credit card and on April 10, 2020 we got the rest of the refund back to our bank account. Viking is very right on schedule regarding refund (about 30 days from the day they sent out cancellation confirmation). Also since we cancel our July cruise before the posting of no risk policy, we expect to lose the $200 cancellation fee and the trip insurance premium paid to Viking. Nevertheless, Viking sent us FCV for those expenses. All in all, we are happy with Viking.
Post COVID refunds
in Viking Ocean
Posted
We sent email to Viking request to cancel our July 6 cruise on March 4, 2020 for refund and received the confirmation email back on March 12, 2020 stating that the refund would take up to 30 days. On March 23, 2020, we received a check for partial refund roughly about 10% of the total refund, so I called and talked to Viking representative regarding to status of the rest of the refund. The representative (a very nice and polite lady) looked at our account and told me the rest of the refund would be credited back to our credit card and bank account no later than April 10, 2020. On April 8, partial refund was credited back to our credit card and on April 10, 2020 we got the rest of the refund back to our bank account. Viking is very right on schedule regarding refund (about 30 days from the day they sent out cancellation confirmation). Also since we cancel our July cruise before the posting of no risk policy, we expect to lose the $200 cancellation fee and the trip insurance premium paid to Viking. Nevertheless, Viking sent us FCV for those expenses. All in all, we are happy with Viking.