My card was charged 250 euro pre authorization on the week on board the ship.
Before disembarking, I made a payment for all of our bill (me and my partner). This was approximately 580 euro.
I was reassured the pre authorization would come into my account but in never did. Today is the 7th working day since paying the bill.
I need an email address please for MSC cruises. I know there is a phone number but I want an email because I want it all down in writing so that if I don't get refunded, I will start a chargeback with the bank.
Does anyone have an email for the cruise company? I checked online but I couldn't find an email. All found was an address but no email.
Thanks. I am in Europe if that makes any difference.