cruisinjoan01

23 minutes ago, LHT28 said:

Is your email up to date on  Your account  online with O  &  Regent?

 I would sign in  & check  or have your TA  make sure your email is on your file with O

I usually get notices from  O & my TA  when changes are made  with the itinerary

I've been getting all the notices from my TA at O, plus all the statements from O.  The emails that went out on 3/6 and 3/13 are from a totally different email address and are coming from the president of O.  My TA at O can't figure it out and has handed it over to the IT dept.  Who knows when they will figure it out.  I still haven't gotten the cancellation notice which I've asked for at least a dozen times.  Luckily I have the copy that my fellow traveler forwarded to me.

9 hours ago, marylovestotravel said:

We met a couple when we were doing our "social distancing" walk the other day. Coincidentally, they were booked on an Oceania cruise that was cancelled as well.  Oceania was not going to reimburse them for payments they made for tours booked with O. 

 

Someone suggested that they contact their credit card company, who agreed with them that it wasn't right for them to have to pay for something that would not be provided and  they got their money back.

 

Has anyone talked to their credit card company?

 

Mia

I was told by my O agent that I would receive a refund for all of the shore excursions (3) that I had booked.

I was caught up in that same loophole.  The gov't came out and said 'don't go on cruises' on 3/9.  There were 6 of us and we all cancelled on 3/9 and 3/10.  The cruise was leaving on 3/18.  Their email came out on 3/13 about the 125%-150% FCC when THEY cancelled the cruises and I was informed by my agent at O that my FCC was only for 100% since I had cancelled prior to 3/13.  Still waiting on the refund of the shore excursions.  Already got the refunds from the Viator shore excursions I had booked.

Also, it's a good thing that there were 6 of us traveling because my husband and I did not get the 2 notifications on 3/6 and 3/13 from the president of O.  Luckily, the others rec'd the info and forwarded it to me.  My agent has been looking into this since 3/6 and hasn't come up with a solution yet as to why my husband and myself didn't receive the notifications, the one on the 13th being the cancellation of the cruise.  My husband and I are supposed to go on a world cruise with Regent in January.  It's just the 2 of us this time and I'm wondering if any missives have gone out from this cruise that we haven't rec'd.