I contacted them about canceling our tour May 6 for 3 of us In Cannes since our cruise will likely be cancelled. Here is the response which is very reasonable. We just have to decide if we wish to rebook for 2021.
1 - A full refund for the cost paid to us less cost of tickets, if any ---OR
2 – A refund of 25% of what you paid to us right now less cost of tickets (66.75 Euros) + a credit for the full amount already paid less cost of tickets (credit for 100% of the costà267Euros) to be used anytime in the future.
If you think that you will be re-booking your holiday at anytime in the future and you want to enjoy a 25% refund now + have a credit for the full amount to be used anytime in the future, then option #2 would be the best option. We will hold the credit for you in our system and you may use it next year or even years from now. You can also pass the credit to your family/friends.
The reason we are offering option #2 is that we would like to have you tour with us when things improve again and we wish to reward you for that :-)
Has anyone used italytours.eu recently? Looking for recommendations
in Italy Ports
Posted
I contacted them about canceling our tour May 6 for 3 of us In Cannes since our cruise will likely be cancelled. Here is the response which is very reasonable. We just have to decide if we wish to rebook for 2021.
1 - A full refund for the cost paid to us less cost of tickets, if any ---OR
2 – A refund of 25% of what you paid to us right now less cost of tickets (66.75 Euros) + a credit for the full amount already paid less cost of tickets (credit for 100% of the cost à 267 Euros) to be used anytime in the future.
If you think that you will be re-booking your holiday at anytime in the future and you want to enjoy a 25% refund now + have a credit for the full amount to be used anytime in the future, then option #2 would be the best option. We will hold the credit for you in our system and you may use it next year or even years from now. You can also pass the credit to your family/friends.
The reason we are offering option #2 is that we would like to have you tour with us when things improve again and we wish to reward you for that :-)