mregis

37 minutes ago, Shadow9612 said:

I sure hope they extend the FCC deadlines.... 

 

If you have a problem fitting in a trip or 2 before they expire, you can cash them in @ 100%. You lose the extra 25%, which was only an incentive to keep people from asking for refunds which would impact the cash flow of the cruise line.  

Thanks for all the kind words about our disappointment.  We did have our party and the dinner with the Senior officers -- outstanding! Sent party of the "cake" to share in Micheal;s Club.  We booked our complimentary cruise for this spring --cancelled. Rebooked our complimentary cruise for next spring (fingers crossed). Still haven't booked the 2 cruises worth of FCCs with the third also booked for next spring (again fingers crossed).

Did you know that at first you could "stack" FCCs (i.e. use more than one for each booking), but the last time I talked to Celebrity, they said that had changed, only one per cruise.  I guess I will cash in the smaller ones (like $100).

Back on the original subject. Am I naive to think that loyalty is a 2-way street?  If I am loyal to you, then you reciprocate and are loyal to me?  I guess Lisa and the powers that be at Celebrity don't understand that.  For those, who like me, are considering other options - great, but don't think for a moment that Celebrity cares whether we come or go.  Especially, we "boomers".

BTW the list of cruises in my signature is way out of date....

I received the email a couple days ago, but knew about the "all inclusive" change before that. Just for background -- after 20 years of solid loyalty we finally made Zenith last fall.  We sailed as Zenith for a total of one cruise, then the pandemic hit. So, for all that loyalty, the free drinks and free WIFI Zenith perks have gone away and we are going back to paying for drinks and wifi (sure they are wrapped in the price, but cost is there). Needless to say, I am very disappointed. While we enjoyed all our trips with Celebrity, working toward Zenith did enter into our vacation decisions, so we didn't do some other things that we may have done instead. So, included in the future monetary costs, there are opportunities-missed costs too. Bottom line, I will probably use the Future Cruise Credits that I have banked at Celebrity (tho am contemplating just taking the refund). After that I will be looking elsewhere for vacation options (tho cruising will still be a big part) like more river cruises, maybe a safari, and some city intensive vacations like Paris.

The other thing that I want to share is that I called Celebrity's Consumer Access number 1-800-280-3423 to speak to them about the all inclusive situation and all I got was "it's unfortunate" that I lost my Zenith benefits. Really?????? Unfortunate? I spent approximately $250,000 getting to Zenith and to have my benefits reduced is "unfortunate"?

A letter to Lisa is in the works. Anyone else who is like minded, could consider writing directly to her also, so that we can make sure she understands the consequences of her action. Loyalty doesn't mean anything any more. Just sayin'