Just a quick tip to everyone. Be careful when renting a car from Enterprise Kahalui Maui near the cruise port. They have early closing hours on Sundays so you can drop off your car at their lot and can put the keys in the drop box, but you are considered responsible until one of their employees inspects the car. We were informed three days after dropping off our car that they had found damage and were charging us. They initially stated when we picked up the car there was no damage, but we had the copy of the inital report which had several items of damage on it, so they backed off that but are still insisting that there is a dent that wasn't present when we picked up the car. As the car was quite old and had several scratches, dents and damage on the inside of the car, I'm not sure how they are determining additional damage. We had made sure to put the car in a space instead of leaving it in a line where they could be additional damage to it, but now wish we had taken pictures of it as well when we dropped it off. Beware this place, as it's possible they are running a scam!
Recent Car Rental Experiences (Kahalui, Maui; Hilo, Big Island; Nawiliwili, Kaui)
in Hawaii
Posted
Just a quick tip to everyone. Be careful when renting a car from Enterprise Kahalui Maui near the cruise port. They have early closing hours on Sundays so you can drop off your car at their lot and can put the keys in the drop box, but you are considered responsible until one of their employees inspects the car. We were informed three days after dropping off our car that they had found damage and were charging us. They initially stated when we picked up the car there was no damage, but we had the copy of the inital report which had several items of damage on it, so they backed off that but are still insisting that there is a dent that wasn't present when we picked up the car. As the car was quite old and had several scratches, dents and damage on the inside of the car, I'm not sure how they are determining additional damage. We had made sure to put the car in a space instead of leaving it in a line where they could be additional damage to it, but now wish we had taken pictures of it as well when we dropped it off. Beware this place, as it's possible they are running a scam!