MsMidge

19 hours ago, ASD19001 said:

Yes, they can access the Haven but have to go up and down the elevators to / from their room all the time.  This is a family trip and we paid for the larger room so we can all be together.  How can it be ok to have your room downgraded but not be offered any refund or compensation at all?  How is ok for them to take this person's money and then not give what they paid for?  Am I really supposed to just be ok with that?  

Since they are only going to sleep there, seems like a bonus to me!  Aah, the quiet, the extra bathroom…

23 minutes ago, SeaShark said:

 

What people fail to realize is just how far reaching the effects of an incident can be. People see the clog, people see the inoperable toilets. However, three plumbers working shifts around the clock for days means that these people aren't available for other duties/issues/problems...so not only is there the immediate issues with the toilets, the work that these folks would otherwise be doing is delayed.

Your assuming that every toilet problem is a clog and that it could take so many people so much time to unclog it.  

2 minutes ago, CDR Benson said:

Here's a copy of the letter Mr. Tilkin tenders his Haven butlers.

 

Hope this helps.

 

Butler_NCL_Cruises_Template (1).docx 25.01 kB · 2 downloads

Wonder if the crew has it posted somewhere, right next to pictures of the wackiest gifts received.  LOL

Oh please. If someone came to a passenger and showed what was apparently clogging some pipe, I am sure he would be greeted with a big old “get away from me, stop accusing me, and I don’t care what you say you found” and a talking to later from management.  

1 hour ago, notscb said:

 

Ok...but this is the discussion we're having, so what else would you have us do? (Also, this incident was well documented by another thread on this same forum, so I really don't know what you're saying).

 

Most Credit card disputes don't work like that. The cruise line will point to their contract of carriage and say "we fulfilled our end of our cruise contract" and the case will be open and shut. OP is really looking for a goodwill gesture in this case.

Regardless of the contract of carriage, consumers have laws that protect them.  The credit card company may just agree and say item not as described, the consumer did not get what they pay for.  CC disputes are a benefit of using a credit card.

15 minutes ago, odie1024 said:

So this happened because some idiot put something in the toilet that they should not have. This happened to us 2 days in a row on the Epic in February. NCL unclogged it and the next day it was clogged again. We actually did not get a thing. This is not the fault of NCL so I agree with the person who suggested something around 20%. Why is it always about " how much can I get from a company". 

So was your toilet not working for 6 days?  Maybe this time it wasn’t a clog at all.  Clogs are not the only thing that makes ships toilets not work.  It’s not some magical system, they’re are a multiple of parts involved

1 hour ago, scooter6139 said:

 

You should really educate yourself first before jumping to this conclusion.  As stated elsewhere by someone who knows all about Cruise ships, this can take several days to resolve.

And you believe it?   Just because they post something on an internet does not mean its true.  I worked in the same industry for decades, but that doesn’t mean I know everything about that industry, but I’m smart enough to know what I dont know.  The only way a clog would take 3 days get clear would be due to incompetence.  

Just now, notscb said:

 

From the original post on page 1:

"  The Guest Services Manager said the problem was caused by other guest who disposed of items in the toilet that clogged the system. "

If that were the case, and they knew for sure, it shouldn’t have taken 3 days, regardless what you read here, dont be fooled!

14 minutes ago, notscb said:

I have a feeling it's going to be a while before OP hears anything from NCL Corporate about this one...

This is why they should just dispute it with their credit card.  Not sure of all credit cards, but my visa does not do partial credits, so if they find in the consumers favor that these sailors did not get what they paid for, then they get a full refund and let the cruiseline eat it. Teach them a lesson!

10 minutes ago, notscb said:

 

I don't know about that- on my previous RCL cruise there was a very clear warning sign in two places in the bathroom saying that if you cause a clog you'll be held responsible for damage up to X amount (i can't remember the exact wording). It was very, very clear.

 

Does anyone know if NCL has similiar warnings/signs in their bathrooms?

Nobody knows if it was due to a clog or not.  The people claiming this were nowhere even near the ship, so making that diagnosis is just foolish.   I am sure there are many many other issues that could cause that problem.  

6 hours ago, SeaShark said:

 

 

 

Everyone's focus should be on: What is the problem? How can it be fixed/repaired? How quickly and safely can the repairs be made? What is the interim solution? How can we prevent this issue in the future? The focus should NOT be on: "pay me".

 

No, thats not what everyone should be focusing on.  Only the cruise line should be focusing on those issues.  The consumer should be focusing on that they paid for something they did not receive, in this case, a cabin with a private bathroom, and how they will be compensated or in other words how to not pay for something they did not receive..  

1 hour ago, J0Y0US said:

 

Where did I say it was the ships choice? Also where did I say I was correct or had superior knowledge? I was stating my view on if I were in that situation or someone I cared about.

 

Maybe I am different though because I have had a medical situation where two medical professionals ended up with different conclusions and the "normal" way things worked caused big issues.

 

  

 

Thats fine they can likely be correct.

Posts like the response given is the reason people just stop posting.  How nasty and condescending they were, but dont let them bully you.  We see them for what they are.

Sounds fishy to me.  I wouldn’t trust it.

23 hours ago, Laureninkc said:

Let me start off with not my first cruise, but it was the first, and now LAST for my husband.  We were celebrating our delayed honeymoon and my husband's birthday, and it was a disaster!  Stay with me.  On the first full day on the ship our toilet backed up and sprayed #2 water all over our bathroom (yes, my husband used the toilet that morning).  My bathroom was completely unpacked.  The guest service staff REFUSED to move us or properly clean our room, laughed in my husband's face when he asked for a toothbrush,  and only on day 4 did they move us when I made a stop to medical and he demanded to speak to the public safety officer.  Yes, you read that correct- by day four I was exorcist style out of both ends, but don't worry,  my husband was 12 hours behind me.  We remained sick for the remainder 4 days of our cruise and back at home.  And medical?  You can't get a TUMS without paying 150 dollars to see the doctor.   Another passenger came in while I was waiting with her son- in a FULL allergic reaction.  Do you know what they did?  TURNED HER AWAY.  Pay 150 or else.  No medical for purchase on the ship.  Seriously,  this is the TIP of the iceberg.  Did I leave a survey?  You bet.  Have they contacted me? Absolutely not.  PEOPLE- bottom line: overpriced, under serviced, miserable employees, and even worse; horrific experience. 

Next time try a different cruiseline.  Not all cruise lines hire incompetent people.  We were on a Hawaiian cruise with them around 20 years ago and weren’t sure we were even going to make it, as nothing seemed to work right and all they did was blame the passengers…

2 hours ago, FLcruisergrl said:

But did you ask for other snacks? These items were most likely requested by the guest.

No, there was no snack menu or anything.  Looked to us like each cabin got the same thing off the cart,  anyway neither the conceirge of butler did anything for us.  the haven restaurant was okay, but they had the same menu every day, and a small abysmal buffet for breakfast.  Actually the main Buffett was better and had more of a selection.

Just now, seeyakids said:

I thought I just did.....I'm no lawyer, but shouldn't NCL abide by the principles of a verbal contract (or whatever they want to call their discussion with me that was documented.) and honor the full price FCC?

Just sayin.

You would think so, but they do whatever they want and its up to you to do anything about it.  You need to post your saga on facebook, and other social media sites trying to embarrass them and cause them to loose customers

1 hour ago, freeholdfriends said:

We are on the same cruise but clearly we are in an alternative reality. Boarding was quick and organized and they most definitely checked our Covid cards. The staff has bent over backwards to be helpful and always have a smile on their face.and a pleasant greeting for. Our food has been fine. Yes, the ship is showing her age but nothing to be so upset about. We are enjoying our cruise tremendously. We are both platinum and hadmatginal wait time at the Guest Service desk when we want a question answered.

 

 

 

 

Aren’t the crew wearing masks?

5 minutes ago, BirdTravels said:

So, as a Haven guest, you normally ignore the room service menu. You are ordering from the Haven menu or specialty dining (for an additional cost). For breakfast, take the hang tag with check boxes and write what you want. Eggs over easy, egg white omelet, steak, bacon, ham, sausage, grilled tomato, mushrooms, breakfast potato, hasbrown, breads, fresh fruits, juices. All served on a white tablecloth. 

 

 

For snacks, if there is something specific above the default daily snack, your butler will handle that. We always have bowls of M&M (plain or peanut), gummy bears, and bar mix (which ends up in zip locks for the next day's shore excursion - yeah... I know that  you're not suppose to remove food from the ship). And pitchers of ice tea and water in the fridge.  

 

Snacks look a lot better than what we got, and the butler did absolutely nothing but say hello an drop of the afternoon snacks off a cart they pushed down the hallway.

Use it however you can.  I dont see them bending anytime soon.  They don’t have to.  The deck is stacked against the average cruiser, and there is really nothing you can do about it.  You could try to shame them on social media.

The talent of the cast was amazing as well as the costumes.  The story not so much, but what do we know, there must be a lot of people that like the play for some reason, as it was one of the longest running plays on broadway 

28 minutes ago, Essiesmom said:

And possibly because the Aussies continually complain they get sent the oldest ships, so they sent the second oldest instead.  EM

What’s EM?  I dont see it in the chart. 

1 hour ago, Itchy&Scratchy said:

a typo. I meant to type CP for Caribbean Princess. I don't know the actual abbreviations, but I thought CP is enough, since the original post of this thread is about Caribbean Princess.

According to the chart, cp is the sea princess, and cb is now a Caribbean princess, so I am pretty sure you got it correct the first time.  Hope your next cruise on the Cwhatever is great

6 minutes ago, CineGraphic said:

 

None of this really matters. It's out of our control and affects nothing.

I guess, unless it gets to the point everybody needs some type of chart to decipher some of the posts here.

8 minutes ago, CineGraphic said:

 

The B is from the word Caribbean.

 

As you can see from this older list CP was already taken at some point, and there are several other Princess ships with names that begin with the letter "C".

 

       

• CB - Caribbean Princess

 

• Co - Coral Princess

 

• KP - Crown Princess

 

• DP - Dawn Princess

 

• DI - Diamond Princess

 

• EP - Emerald Princess

 

• NP - Golden Princess

 

• AP - Grand Princess

 

• IP - Island Princess

 

• GP - Regal Princess

 

• RP - Royal Princess

 

• RU - Ruby Princess

 

• SA - Sapphire Princess

 

• CP - Sea Princess

 

• TP - Star Princess

 

• SP - Sun Princess

Some of these acronyms make no sense whatsoever.  Regal princess is GP and Grand princess AP?  And what’s with the KP?  There is no K in crown princess at all.  I guess they are trying to get cute with CP because you pronounce it sea p?

5 minutes ago, prmssk said:

There is a B in Caribbean. CP was already taken by the Sea Princess (SP had already been taken by the Sun Princess). 

But then why is the crown princess  KP instead of CW?  What does the K stand for?