MouldMedic

4 minutes ago, NLH Arizona said:

Yes, the Cruise Next Consultant should have known and I'm sure your difficulty convincing her had to do with others who were really trying to scam them for additional meals.  People on here are still have an issue that it was changed from 2 dinners for 2 for each Platinum passenger to 2 dinners for 2 per cabin and I'm sure they go to the Cruise Next Consultant complaining to get additional dinners.  Next time, I'd print off the terms and take it with you, just incase you have the same issue.

 

https://www.ncl.com/latitudes-rewards-program/faq

Thanks. I've found it and printed it off already! But many thanks for posting the link. 

I'm sure what you say is correct, they must have had lots of people trying it on.

She was very anti at first, either she wasn't listening or it was our British accents that caused misunderstanding (believe me it happens a lot). She started saying things like ("It's not as if you have paid for this.".. etc).

After it was resolved I said that this made  common sense, one dinner per person and that we were not trying to scam them. However she should have known the situation as soon as we presented her with the situation.

Actually the extra Welcome Back card should have been there in the first place. 

As stated before, we didn't even use the other meals included, we're not that organised and the most desirable slots book out quickly.  It's a nice incentive but  we don't kick the butt out of it, much prefer to keep things relaxed and Freestyle.

Thanks again

Tony

3 minutes ago, NLH Arizona said:

You should have received one coupon for two and another coupon for one for the third Platinum person, per the terms:  For 3rd and 4th Platinum, Platinum Plus or Ambassador members in the same stateroom, an additional Welcome Back Card will be delivered. If there is only a 3rd Platinum, Platinum Plus or Ambassador member in the same stateroom, an additional Welcome Back Card will be delivered but this guest will be treated as a solo traveler who get one dinner only. The benefit is only if there are 2 guests dining on the same visit.

Many thanks for that, I've never seen that, I will look for that on the T&C's.

The Cruise Next consultant should have known that. We had a little difficulty convincing her at first. 

5 hours ago, Budget Queen said:

It is clearly written on the Latitudes page.   Per cabin.   You do NOT need any laundry coupons.   You write “Platinum “ on the slip.  Which is matched to your status on the ship via your account. 

When they introduced the changes regarding the perks last year I queried it with the London office as it seemed and unfair change as all members in the cabin are Platinum so how do you decide which two out of three get to use the perk. I got a very convoluted reply which basically said "Just speak to the Cruise Next consultant onboard". 

I do intend to write to NCL to try to clarify this as it does discriminate against the third person who has earned their status in the same way.  I do think it should be one speciality (Cagneys/Bistro and Cucina/Moderno) meal per person. Otherwise you effectively have to pay to benefit from the perk. 

We knew about just writing Platinum on the bag. TBH  we would only ever use one bag just to freshen up a few shirts halfway through the cruise as we had a pre-cruise stay.  Thanks for the reply Karen. Glad to see you're still cruising. We've met a couple of times over the years. 

Tony, Wendy & Natalie.

1 hour ago, Budget Queen said:

The coupons are for 2   So you get 4 meals.  Not 4 “visits”.   You will have 2 visits.   The coupons are per cabin.  

Actually I’m in Budapest now going on a river cruise.   I’ve been on 7 “budget “ cruises since the Horizon.   😀😀😀.    Still escaping.  😀

We just got back from the Bliss. 

We are three people in one stateroom and got one set of coupons for the cabin. So how do we split the meals between three especially as each of us is Platinum and should get a voucher each. 

We went to Cruise Next consultant and after some confusion wgere she seemed to think we were trying to get something for nothing, she gave us another voucher marked up for solo use (plus another laundry voucher).  We then said that that now makes sense, one Cagneys meal per platinum member. we didn't have the same problem on the POA Last year, Lauren immediately gave us the extra voucher. 

I wish they would clarify this.

Although some may say that three platinum members x meal for two = 6 meals, my common sense would say that each Platinum member gets to eat in the Specialty Restaurant.  You shouldn't have to go begging! 

Incidentally, we got two bottles of wine at Cagneys though. Slightly irrelevant as we were Premium All Inclusive anyway. 

By the way we never even bothered with the La Cucina/Moderno meal.