radioman

Got a better price by checking the Celebrity website.  Called my TA and got even a better price.

When I check the Celebrity website a week later the price dropped another $40. The sale is still the same Flash sale: Save 75% on second passenger and $200 for a Veranda.

Guess I keep checking then call my TA.

How many times can you use the Celebrity Cruises® Best Price Guarantee?

I book on March 3 and notice today the price has dropped $84 for my Feb 22 cruise on the Equinox (class V2) with the same promotions and discounts.

Any advice?

Thanks Paul

Thank you all for taking the time to answer my question.   Paul

I am sailing on the Celebrity Equinox in February 2025. I did not sign up for any packages that included WiFi.

I am a Elite member and understand I get a 30% discount.

My question is:

Does anyone know if there is free WiFI (iPad, no cell data) in a restaurant or bar in Cayman/George Town or Falmouth/Jamaica at the docking area? 

Thanks

First time on Celebrity Equinox.  Where is the best place to have lunch on embarkation day (Not concierge class)?

How can you tell if the bed is located by the bathroom or patio on the Celebrity Equinox class V1 and V2 (deck 8 and 9)?  Thanks

Any addition updates for refreshed cabins?

If you were planning a river cruise for the fall of 2021 and still concerned about refund policies, which river cruise company would you use?  Thanks  Paul

1 hour ago, Tbird Gal said:

Sorry to hear about Lufthansa as I like flying them.    I have heard from our TA that Viking has refunded promptly, and sometimes even earlier than expected.    

Besides Viking can anyone share with me other cruise lines or tour companies that refunded people money promptly (not cruise credit)?

I would like to book another river cruise but concerned about getting all my money back if there is another virus outbreak.

Thanks Paul

36 minutes ago, stlrod said:

 

 

I've received a temporary credit from Chase and am waiting to see if it becomes permanent.  Our agent reached out to Uniworld Monday.  They are now saying another 4-6 weeks.  As for being blackballed, I don't care--I've already blackballed Uniworld.  The company's handling of this situation has been and remains beyond deplorable.  It was a huge mistake to stray from Tauck.

If you don't mind sharing, what words did you use with the credit card company to get a temporary credit.  Thanks

Sounds like a few have found a solution that meets their needs.

As for me I booked in September (with air and insurance) for a May 20 river cruise (air and cruise cancelled).

I would like to have a full cash refund as stated in my contract.

Advanced, Canceled, or Delayed Sailing: Uniworld reserves the right to cancel, advance or postpone any scheduled sailing date and may, but is not obligated to, substitute hotels or vessels. Uniworld shall not be liable for any loss to you by reason of any such cancellation, advancement or postponement. In the event of cancellation by Uniworld, your sole right of recourse shall be to obtain a refund of monies paid to Uniworld in connection with such cruise/tour.

7 hours ago, agidor63 said:

We have cancelled!  We are taking a monetary “hit”, we will never cruise Uniworld again.  Our TA is fit to be tied.  Thank goodness for travel insurance.  We emailed the president/ceo of Uniworld and have not received a response.  They don’t care about the customer they care about the dollar.  So sad, since they are suppose to be a premier River boat cruise line.  Now we wait for Delta to cancel the flight.

Please explain how you are using your travel insurance?  Did you book your insurance via Uniworld?   Thanks

23 hours ago, TikiIslandGirl said:

I booked with a TA but once I cancelled I have been able to talk directly with uniworld. My flights were with BA and have been told that I don't have to pay the $450 penalty. I wonder if it depends when you cancelled and with Uniworld changing their policies on the fly. Or it is normally a $450 fee and that's what the TA is quoting you. Did you ask your TA to ask Uniworld if the penalty is waived or are they really charging you the fee?  My TA told me the same but when I actually talked to Uniworld myself they said no penalty.

Thanks.

My TA said they asked Uniworld if the tickets were issued.  Uniworld told my TA the tickets were issued.  Received a email from airlines saying all my flights are cancelled.

I will wait until I cancel and speak with Uniword direct.

BTW:

My TA said Uniworld cancelled river cruise to May 20.

Uniworld made my air line reservation for my May 20 cruise.

I checked with Delta airlines and they said all my international flights have been canceled.

I ask my TA to have Uniworld calculate my cash and FCC refunds if I cancel.  I was told that there is a $450 penalty for my airfare per person since my tickets were issued.

How can Delta say all my international flights were canceled but Uniworld is going to charge me $450 penalty per person?

Any advice?

8 minutes ago, TikiIslandGirl said:

I'm assuming tickets are issued if your able to log into your airline account and the flights are there. 

 

I did what you said.  I only see one flight Paris to Switzerland.  Flights Detroit to Paris are missing and flights from Amsterdam to Detroit are missing.  

So were tickets issued?  Do I pay the $450 air fare penalty?

29 minutes ago, radioman said:

Uniworld states there is a $450 penalty if your tickets were issued.  Is there anyway to check to see if the tickets were really issued?

The airlines are changing there cancellation policies.

Just added:

 Since the airlines have canceled many flights and did not rebook, tickets may not have been issued.

Uniworld states there is a $450 penalty if your tickets were issued.  Is there anyway to check to see if the tickets were really issued?

The airlines are changing there cancellation policies.

tinkerdoc2688

Enjoy your honeymoon.

What did you do about your airfare?  Refund, credit rebook, etc  Thanks

1 hour ago, AF-1 said:

This contract states if guest cancels;  it does not mention if the cruise is cancelled by cruise line

AF-1 what I posted is from Travel information section of Uniworld  web site under the tab Already booked.

https://www.uniworld.com/en/already-booked/travel-information/

The old TC states you get your money back if Uniworld canceled.   See below..

Under the new TC it states:

Advanced, Canceled, or Delayed Sailing: Uniworld reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation. Uniworld is authorized to take these actions due to causes or circumstances of any kind or nature beyond Uniworld’s control, or causes or circumstances within Uniworld’s control that Uniworld deems to make such actions appropriate. Uniworld will not be liable for cancelation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the vacation brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the cruise-tour, also including governmental and administrative actions. Uniworld is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.

The old TC:

19 minutes ago, AF-1 said:

radioman;  so are you saying they won't give you a credit back to your credit card?  They only offer FCC?

This is from Uniworld:

https://www.uniworld.com/en/already-booked/travel-information/

TEMPORARY POLICY UPDATES

2020 Cancellation Policy (updated March 27th)^*
Guests can cancel up to 14 days prior to their cruise and receive a Future Cruise Credit for the penalty amount incurred at time of cancellation, or they can rebook any 2020 or 2021 cruise or cruise-tour with price protection. Penalized amount will be transferred to their new booking. Non-penalized amount will be refunded at the time of cancellation. If air was purchased with Uniworld, the $450 air penalty will remain. If Travel Protection was purchased, the Travel Protection can be transferred to the new reservation. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020 or 2021.
^*Revised cancellation policy as of March 27th, 2020. This supersedes all previous cancellation policies and is subject to change.

I was told today by my TA that Uniworld has changed their TC  (Terms and Conditions) and no longer will offer a cash refund as stated in my contract with Uniworld when I purchased the cruise, air and insurance on Sept 1, 2019.  Read current TC for refund information.

https://www.uniworld.com/en/terms-and-conditions/

I was also told that Uniworld has cancelled all cruises up to May 8 as of today.

Is it legal to change a current contract with new TCs?  Any advice?

Thanks

7 minutes ago, TikiIslandGirl said:

Just seeing if anyone has received a refund from Uniworld.  I'm patiently waiting.  And sad at the same time.  I was due to fly to Amsterdam tomorrow. ☺️

TikikslandGirl:

I have a 11 day river cruise on the Rhine (Basel to Amsterdam) for May 20.  Book everything (air, insurance) via a TA.

What was the process you used to cancel your cruise?  Just getting ready when Uniworld will cancel the May cruises.

Any advice?   Thanks

20 hours ago, radioman said:

Uniworld posted this on March 19.  I notice they did not offer a cash refund.

 

All Egypt itineraries have been suspended through May 1st. If you have a booking on one of these suspended voyages, please know that you may rebook your travel dates to any 2020 or 2021 cruise or receive a Future Cruise Credit eligible to be used during the next 24 months.

 

Under the Uniworld Terms and Condition's it states you get your money back if Uniworld cancels.

Advanced, Canceled, or Delayed Sailing: Uniworld reserves the right to cancel, advance or postpone any scheduled sailing date and may, but is not obligated to, substitute hotels or vessels. Uniworld shall not be liable for any loss to you by reason of any such cancellation, advancement or postponement. In the event of cancellation by Uniworld, your sole right of recourse shall be to obtain a refund of monies paid to Uniworld in connection with such cruise-tour.

This is what Viking River Cruise is offering as compared to Uniworld:

https://www.vikingrivercruises.com/my-trip/current-sailings/index.html

For those guests whose cruise falls within this window of suspended operations, we are offering the choice of a Future Cruise Voucher valued at 125% of all monies paid to Viking or a refund equal to the amount paid. Guests will have 24 months to use their Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. These Future Cruise Vouchers will also be fully transferable.