richb823

We are also on board, to be fair the view from the ship was much better than we expected, we had considered various options but in the end were really glad that we stayed on board.

I can’t imagine that we will ever experience a better firework display than what we saw, did London a few years ago and Sydney was so much better!

As regards the zoo trip.....I will leave that for someone who attended to comment on how it worked out in the end., all I can say for certain was that there were 16 people out of 60 that attended that demanded to be brought back early due to the poor facilities, we saw some of them at around 11pm just after they had returned and to say a few were furious wouldn’t be an exaggeration.

I should also add, overall this has been an absolutely fabulous cruise, great mix of people, superb service and a great itinerary, and we still have 4 days to go!

I emailed Richard Twynam again on Saturday 30th September, I did get a very quick response saying he was on his way to the States but was working on the NYE situation and hoped to get back to me early the following week.

Nothing else since then, which for a cruise line with an excellent reputation is, in my opinion, shocking.

Completely miss-sold, and an absolute disgrace!

:mad:

:mad:This is an absolute disgrace, completely missold. Unfortunately we didn’t realise the change until very recently, therefore would be liable for 50% of the cost if we cancelled. No intention of leaving it there though. Very, very dissapointing.

Hi

 

My husband and I are also booked on the Quest with the stay in Sydney for New Years Eve 2018.

 

I booked this cruise in January 2017 when the docking schedule was not available but like others assumed that the ship would be docked in close proximity to the Harbour.

 

When I realised that the Quest was scheduled to be docked at White Bay Cruise Terminal I contacted Azamara and asked them to confirm (with the exception of any unforeseen events) my perfect vantage point as per their descriptor below.

 

"From a perfect vantage point on the Sydney Harbour, this New Year’s Eve starts early with an air show, followed by the magical Harbour of Light parade. At midnight, the famous fireworks explode over the bridge and the Sydney Opera House. Millions of people will be watching on television and online. You, on the other hand, will be right in the middle of it all. Happy New Year!”

 

I have not yet had a response from Azamara but have informed them that if they do not respond I will be making a report to the UK Advertising Standards Authority for misleading advertising as this was the main reason I booked this cruise and not the Oceania round Australia cruise.

I will post any information I receive from Azamara, but so far it does not sound like they have any kind of a plan for New Years Eve. If this is the case then unfortunately I feel the cruise has been mis-sold.

 

For information the descriptor on the Azamara website has now been changed from

 

"From a perfect vantage point on the Sydney Harbour, this New Year’s Eve starts early with an air show, followed by the magical Harbour of Light parade. At midnight, the famous fireworks explode over the bridge and the Sydney Opera House. Millions of people will be watching on television and online. You, on the other hand, will be right in the middle of it all. Happy New Year!”

 

To

"The stunning city of Sydney will bring your 2018 to a close. This New Year’s Eve starts early with an air show, followed by the magical Harbour of Light parade across Sydney Harbour. At midnight, find yourself a vantage point onshore to watch the famous fireworks explode over the bridge and the Sydney Opera House—along with millions of people watching on television and online. Happy New Year!”

 

 

Any fellow passengers care to comment?

Hello Elterwater2, have you reached out to our UK MD Richard Twynam? He is very proactive. If you haven’t, here’s his email: rtwynam@azamara.com

I emailed Richard Twyham on 24th September regarding the plans for NYE, as yet no response.

Really feel this was missold and should be covered by the Misrepresentation act!