I recently took the Norwegian jade up to the fjords of Norway .
When my luggage got to my room I noticed that my TUMI lock had been broken . I opened my luggage to find out my luggage had been gone through and several items had been taken .
We filed a complaint with security .
The next day we went down to the customer service desk and were told there is nothing they could do and we should contact NCL when we return to the states .
I later called and asked to speak to the manager who first told me she did not appreciate me accusing any NCL staff a breaking my lock and stealing from me. She then went on to accuse me of having something illegal in my luggage the caused security to open my luggage .
There was no note left in my luggage from security so did not go into my luggage
They did absolutely nothing and I had the head of security actually tell me that this incident never happened
When we got back to the states and went out to the NCL website we noticed that our two future bookings had been canceled . Then we got an email about the cancellations .
We called the name and number that was left in an email to us about the cancellations and we were told we have been barred or banned from NCL forever
They would not give us any explanation and would not allow us to talk to anybody else .
I recently called Miss Ewart and asked for her to kindly return my call to discuss the situation .
It has been four days and she has not returned my call.
Can anyone offer me any words of comfort or advice 🧐
I complained to management and now I am banned from NCL
in Norwegian Cruise Line
Posted
:mad:
Hey guys I am seriously confused and need help .
I recently took the Norwegian jade up to the fjords of Norway .
When my luggage got to my room I noticed that my TUMI lock had been broken . I opened my luggage to find out my luggage had been gone through and several items had been taken .
We filed a complaint with security .
The next day we went down to the customer service desk and were told there is nothing they could do and we should contact NCL when we return to the states .
I later called and asked to speak to the manager who first told me she did not appreciate me accusing any NCL staff a breaking my lock and stealing from me. She then went on to accuse me of having something illegal in my luggage the caused security to open my luggage .
There was no note left in my luggage from security so did not go into my luggage
They did absolutely nothing and I had the head of security actually tell me that this incident never happened
When we got back to the states and went out to the NCL website we noticed that our two future bookings had been canceled . Then we got an email about the cancellations .
We called the name and number that was left in an email to us about the cancellations and we were told we have been barred or banned from NCL forever
They would not give us any explanation and would not allow us to talk to anybody else .
I recently called Miss Ewart and asked for her to kindly return my call to discuss the situation .
It has been four days and she has not returned my call.
Can anyone offer me any words of comfort or advice 🧐