MhZnl

Hello, I have booked my first real cruise on the MSC Seaview for next summer. No

I'm very excited and can't wait to get to Genua to board.

Since I'm new to cruising I have a question about dining. We will get a fixed (same every day) table in one of the main dining rooms. Will it be possible to change that on a daily basis? Different table/different restaurant every day? I'm a huge fan of variety, so I like a different view every day.

A while ago MSC announced more flexible dining options, but I can't find anything about that anymore.

I thought I would not like it either. But it had positive points as well. The staff gets to know you. And we had very nice people at our table and got to touch base with them in the evening and talk about our day. The menu is very different every day. It's way more relaxed in the restaurant versus the chaos at the buffet.

 

Greetings from MhZ in the Netherlands!

Of course there were many good things during our cruise. Especially the people in the normal restaurants and other services. But definitely NOT guest services. The ruined a lot of our time and took NO responsibility for anything. One senior employee (Francesca F.) was the only one that listened and some compensation. But at the Galaxy restaurant they managed to mess that up for us.

 

So what happened?

1- See the bugs on the foto's (sorry I wasn't able to upload the movie)? The wall was full with it, next to my (78 year old) mothers bed. She called guest services twice and had her wait for over two hours! Nobody came. When I returned from the pool, I made a movie of the bugs and showed it. Whitin 15 minutes housekeeping was there. They called pest control. Within their wisdom called it ants, while to me it was clearly catterpillars. They sprayed and we could not use our cabin for severall HOURS!! But tyhe problem was solved.

 

2- After breakfast at 07:30, they would take my mother (in wheelchair) to the meeting point to leave for the excursion. We had to be there at 08:00 and guest services said it would take 15 to 20 minutes before they could come. I went to the cabin to brush my teeth and went also to the meeeting place. My mother wasn't there and nobody knew anything. They suggested she might have gone to the casino to smoke. Crazy [emoji35]! So I looked for my mother and she was still in the breakfast restaurant! Over half an hour later and nobody had come for her. Needless to say I wasn't risking being late for the excursion, and demanded a wheelchair and took her myself. Had to take her all the way to tthe buss because the people were not allowed to unboard they said. Still we saw some workers outside.

 

3- The doors to the outside have a red handle (see pictures). My thumb got caught in it and my nail tore. It hurt and the nail needed to be cut before it would tear into my flesh. Nobody would help! They send me to all kind of places but nobody would help. I just ask for something, scissors maybe? They couldn't just hand out sharp objects to passengers their answer was. They probably didn't know about the knives and forks in the restaurant!? And the end another passenger helped me with a paper nail file. No empathy from guest services. They answered like robots and said they weren't responsible for the doors or my not using them proparly.

 

4- At the end we were offered a free dinner at the Galaxy restaurant.

When coming in, no information was given and no questions asked. The put miso soup in front of us, which I don't care for, but okay. Then another dish without asking anything. Half of it my mother doesn't eat for religious reasons. When I joked about allergies they replied I should have mentioned it before. Although we did not know what we could expect. At last they brought a dessert I don't like. I mentioned that. They took it away, but no alternative was offered. Needles to say that this didn't feel much as a compensation. More like hush dinner.

 

5- We recieved a letter in the cabin, offering tickets for the hop-on-hop-off bus. I went to the excursion desk to ask about it. They said it was a special service, because the bus normally doesn't come near to tthe ship, it was the same price and it was a special deal with limited availability. Because of my mother being in a wheelchair, I didn't want to take any risk and bought the tickets.

Next day I found that there were many busses, right next to the ship and tickets were €5 cheaper each!

For this we got oir money back, but it took a lot of effort and talking to at least FOUR staff members.

 

So.. when all goes well, all goed well. But if you run into something and you need guest services? Forget about it!

 

Greetings from MhZ in the Netherlands!