jlvlaw

I'm really curious too.

Save your money. The "extra benefits" aren't really worth it.

Embarkation was an unmitigated disaster. 4 hours wait from the time we arrived to the time we finally got on board ... refugees have a better time.

 

Neverending lines, ridiculous lack of planning = one unmitigated disaster.

 

The blame rests equally with Celebrity. They know FULL WELL that Canada Place is unable to cope with 3 ships and thus shouldn't place their passengers in a scenario where they will experience such a collapse of basic organisation.

 

Celebrity advised pax to arrive after 12 noon which was the worst possible thing you could have done - it was peak crunch time.

 

Port of Vancouver needs to redo their schedules. They simply cannot cope with 3 ships ... and they all know this ... but yet do nothing about it.

 

Shameful.

 

To anyone sailing out of Vancouver - be sure to check the port schedules. If there are 3 ships departing Canada Place - reconsider your options. YOU DO NOT WANT TO SUBJECT yourself to this embarkation horror.

Could not have said it better. Don't forget the additional hour waiting to get through security, the additional time after that to clear customs, and some poor people's bags ending up on other ships (and theirs on ours).

If you're a Global Entry or Nexus card holder, bring that card in addition to your passport and tell them after the security checkpoint you hold that card. Much shorter CBP wait.

But still, unmitigated cluster sums it up.

This was a fiasco, foreseeable, and preventable. Everyone involved in the logistics and messaging have unclean hands. From a customer sat perspective disappointing on all fronts.