I have an Alaskan cruise booked for August 2024. It's been reserved for a while, because we had to reschedule from last year when my dad couldn't travel. The price has recently gone down significantly, but Holland America is telling my TA they cannot do a refare because we have an upgrade to a better cabin through Club Orange. They will only refare to the upgraded cabin category, not the original VH category.
I've already confirmed that club orange is still available for that cruise. I'm thinking I should cancel my booking altogether (it's a refundable deposit) and rebook at the lower price, re-add in club orange and the upgrade. Is there anything I'm missing? Could they refuse to sell me club orange a second time? Also, the have-it-all-plus promotion says it's for new bookings only. Will they take the promotion away from us since we are re-booking the same cruise, or is it considered a new booking? And is it possible to process the new booking before I've cancelled the old one just to be safe, or will the system catch that? I haven't cruised a lot, so I'm worried that I'm missing something I'm not aware of, and I don't want to mess up our plans. Thank you to any experienced Holland America cruisers who can provide insight!!