Sdockendorf

I just want to put it out there to all of the posts saying that in order to run a business you have to act like heartless, add the noun. NCL could have, should have allowed us credit for at least part of the cost. They offered nothing after repeated attempts. I will bet that our room is booked on that cruise. Anyone want to take me up on it? There is enough Cruise Critic people to let us all know whether this is the case.  For those of you saying we should have bought the insurance, I say Delta, full refund, Barcelo Hotels full refund, Marriott Hotels full refund and Royal Caribbean we had pay like $200 and that cruise was a week later than NCL. Maybe NCL should join the rest of the hospitality industry and do away with their archaic customer service. It's everyones choice who to do business with and I know where my loyalties will lie in the future.

That is the deal. we cancelled as soon as found out...months away from the actual cruise. we didn't ask for a refund just a credit towards a future cruise. NCL took our money, more than likely will resell our balcony mid ship room and take the gain of both. No we did not take insurance. 

We booked this cruise as part of a back to back 2 week cruise with Symphony of the Seas being the other ship. We booked them both almost a year out. We were to sail 12/1/2-18. Then in August my wife and I found out she has breast cancer. So these cruises and a trip we had booked to an all inclusive in the Dominican had to be cancelled. EVERYONE with the exception of NCL refunded the money had put down on these trips. Delta, Barcelo and Royal Caribean all returned our deposits or refunded our tickets. We repeatedly requested NCL to at least give us a credit for a future cruise, no was the answer, nothing. We cruise often, and on NCL three times prior to booking this cruise. We also paid for their cruise next plan which will not use because how can you do business with a company like this? Bottom line there are a lot of great cruise lines out there, why choose NCL?