I started calling in late June after we booked a cruise on June 10 - i got mine (match and VS number) but had to call Celebrity first and they confirmed we were Elite...they provided a Crown and Anchor number and loyalty match as well for Royal Carribean...but my husband has not received either and he is also Elite and should have 250 VS Days...i must have called them 6 or 8 times....each time it is the same thing "wait 72 hours" and of course that means business hours not calendar time. I've been thru about 3x 72 hours and still no fix. "It's a new program" they say but they wont say what the issue is...i suspect it is in the handshake info exchange between Celebrity /RC to Silversea. Today now I cannot even open the loyalty match page at all - looks like they are doing something to that page. We sail (first time on SS) in less than 60 days and it is a VS cruise and with our match we are supposed to get 15% off - i have no way to get that refund since we paid full price until this is sorted out. Very aggravating for sure.
