Gitmo

19 hours ago, reedprincess said:

All ships have the "juice bar". It's not a standalone venue.  On most ships, it's located somewhere in the buffet - which is suspect is where it is on Island,  or it's at the bar just aft of the buffet (not applicable to island as buffet is forward). Hours are limited, usually closed by 2pm.  It's 5 or 6 juice blends, not fresh fruit juiced when you order. 

 

Thank you !

22 hours ago, COTINGEY said:

We will also probably end up canceling our cruise. I had a two cabins on Aloha, a wheelchair accessible balcony with an interior close by. Received my new cruise/staterooms today.  26 day Sydney to Los Angeles in April 2026, which leaves two days later and has two few ports, so similar. However, the balcony is on deck 15/Marina and is not wheelchair accessible while my interior is all the way down on deck 8/Emerald. According to my TA, it appears they are not protecting the price even though I have the letter that says they are. She's going to call Princess and try to get it all figured out.  ☹️

Good luck, this is so sad.  

Does the Island have a juice bar for the Plus Package?  If so, where is it?  Thanks and happy sailing !

35 minutes ago, Dunchues said:

I'm not surprised you're disappointed,  its no substitute at all for the original and I would do just as you have done and cancel.

It all worked out; we found a really nice 23 day trip on Seabourn for about the same price and time!  Then we booked a NCL 2026 Africa cruise.  Then we booked a Windstar 2027 Eclipse cruise.  Good luck to everyone, we really hope they don't do you dirty like they did with us.  We have a 21 day Princess trip in July and we are looking forward to that.  Sadly though, we are moving on to another line.  It came down to loss of confidence in Princess.  I was always told "you can't stay in second grade 'cause you like the teacher"!  Happy sailing !

1 hour ago, SouthAltaCruisingFamily said:

I would check your cancellation email that you received from Princess! 

Ours states "...please be assured that if the cruise fare on your new voyage is higher, you will be rebooked at the original rate paid. If the fare on your new voyage is lower, you will be rebooked at the lower rate. Pre-booked shore excursions, spa, and dining reservations will be cancelled with costs refunded to the original form of payment..."

And that is for "rebook you on a replacement voyage that offers a similar itinerary." to be confirmed by May 31.  Patiently waiting for what they offer us.

Even if it was the same price; it's a worse room and includes 22 sea days!

4 hours ago, Dunchues said:

Was that seriously offered as a replacement by Princess?  I haven't had any alternative offered yet, but I do think that it's ridiculous to suggest that cruise is any more suitable than a b2b carribean would be.

It wasn't even offered.  We woke up in the morning and they had replaced it on our account!

10 minutes ago, labates629 said:

Once you have booked, I can get you the referral benefit - email me at labates at mac.com. You have to book first as I need your booking ref to complete the referral process - thanks! 

Test email sent !

4 minutes ago, labates629 said:

Once you have booked, I can get you the referral benefit - email me at labates at mac.com. You have to book first as I need your booking ref to complete the referral process - thanks! 

Great !  I will email you as soon as we book.  We are waiting for to make sure our 30 day Princess Cruise has been wiped off our books first.  Should be today.  Thank you !

Looking to book the 23 day Remote Pacific Islands tour for Sept 4, 2025.  Can I book the cruise and then get the ref, or do I have to wait until I get a coupon to book?  Any advice would be great?  Never sailed with Seabourn, we just fled from Princess.

2 hours ago, maponus said:

You forgot the other point on this one - it is a month later. For us that defeats the whole purpose of the cruise 😞

True.  

Well we got our "replacement cruise".  It went from 30 day LA to Australia in a really nice room to cruise to Tahiti and back to LA.  Terrible room and they want 4 grand more!!!  Cancelled !  This company is becoming a joke.  We keep trying and trying and they just can't get it right.

Just got our notice that it was can cancelled.  Can't wait to see if they really do "find" another ship.  Sad, we could have booked another ship for that time, now all the best rooms are gone.

DW used to keep all the paperwork, now we make sure each has a copy of everything in case of separation.

This is so sad, we are starting to second guess our loyalty to this line.  We like it best, but we liked Holland, Oceania, and Holland ALMOST as much.  Unless this is fixed we will be looking around again.

DW and I saved about $1,200 PER PERSON on our Baltic Cruise !  We did not have to rebook, Princess just sent a new invoice with adjusted amount.  Happy Thanksgiving !

Silver Sea did the same thing to us.  We disputed it on our credit card.   Silver Sea did not respond too the credit card company and we were refunded rather quickly from American Express.  Our cruise was never cancelled,  we just figured out that the ship would not be built in time for our cruise, so we cancelled it early.  

49 minutes ago, dog said:

Check terms when booking excursions some were non refundable re: flight to Antarctica. 

Dog, do you have more information about the flight to Antarctica?  Did you do it?  If not, do you know if it was through Princess?  Thanks !

Looking for input on "Must Do" Antarctica excursions.   We will be on the 16 day "Antarctica and Cape Horn" trip and sailing on the Sapphire Princess.  Any input would be greatly appreciated.  Thanks in advance and happy sailing!

Disputed this on my credit card right away ago.  Got all my money back on my AE card right away and dispute was settled weeks ago.  All done with this company.  They will have to do something pretty amazing to get me to come back.  Bad business.  My money is my money. Shame on you.  Ya'll gotta do something to help yourself and stop being sheep.  

Hoping against hope that this thread will stay with the OP's simple question; "Are people getting the refund money in their credit card accounts?".     

Seems like "crickets" from ANYONE that received a refund. Zero communication from Seabourne.   Disappointing to say the least from a higher end cruise line.  "Bueller?"  "Bueller?"

"Houston (Princess)...we have a problem."  

We will be leaving on the Panama Canal Cruise in mid-December from Ft. Lauderdale on the Emerald in a full family Suite.  I have searched the forum and there is lots of advice and conflicting info on this topic.  Can anyone provide better incite for this specific port, cruise, ship?  We want to get there as early as possible for family reasons, I am not interested in what time the cabin will be ready, only in what time we can board the ship.  The information provided in our cruise packet for boarding is far later than the CC information I have found here. 

Here is what it says:

"Priority check-in will be available to guests with Priority Boarding within the allocated check-in times. Boarding will commence shortly after check-in. Please do not arrive prior to the start of cruise check-in as your cabin will not be ready.
12:30 PM - Aloha and Lido Decks - Cabins on these decks begin with A & L 1:00 PM - Dolphin and Emerald Decks - Cabins on these decks begin with D & E 1:30 PM - Caribe Deck - Cabins on this deck begin with C 2:00 PM - Plaza and Riviera Decks - Cabins on these decks begin with P & R 2:30 PM - Baja Deck - Cabins on this decks begin with B"

Thanks on advance.

Thanks !  Just sent it, let me know if it does not get there.

We booked a suite on the Emerald Princess.  We will have a little one with us and I was wondering if the DVD players were reliable and does the ship have a decent amount of children's  DVD's for check out?  Thanks in advance.