lucyrio

Lest we all forget the fiasco of the 5 days before this when the app was not working, website was not working properly, you couldn't book anything, and when you did it didn't take it properly.  All of that was unacceptable.  I still have a charge that's wrong on my credit card because of a cancelled refreshment package that wasn't taken off my credit card.  I'm glad the person got the medical attention they did, but RC should have protocols  procedures in place to deal with these situations.  I love their ships, and have always enjoyed our cruises with RC but lately their customer service and how they handle situations is lacking.  I am planning on enjoying myself on this cruise for sure but it's been very challenging to say the least....

3 hours ago, Cruisejammer22 said:

For some context on why the current people on board are more than frustrated, including myself. They cancelled our day at CocoCay at 9:30am once everyone was dressed and ready to go. They announced that people who booked excursions would be credited but that’s about it. It wasn’t until we had to go to the guest service desk the next day that we found out we were credited for the day missed via OBC. No clear communication was provided for this. 
We had HORRIBLE weather the remainder of that day in terms of ship rockiness, which I get isn’t RCLs fault. 
Next, they have cancelled several activities without notice. Laser tag today was cancelled despite people making reservations and sliding under the stars was cancelled and never announced. 
On day 3 the internet stopped working entirely at around 3ish. The internet was very spotty the day prior but not completely out. Upon noticing the internet outage we went to guest services. They instructed us to wait at the Voom desk until 4 when they would open. There was a mass of people gathered there per the instructions of guest services. At about 3:45 someone showed up berating us and telling us there’s no reason to wait as the internet is down. They stated they’re on the phone with IT via satellite trying to resolve the issue. Again, lack of communication from RCL as we following guest services instructions and were berated by another crew member for following said instructions. 
Let’s fast forward to yesterday. I heard the Alpha call at 10/10:30am. At around 12/12:30pm we were back in the room watching the map of the ships location and I said to my husband we’re going to the wrong way, we’re making a U-Turn. He saw it and asked if I wanted to call guest services. I said no, let’s wait. It wasn’t until 3:30/4pm that they made an announcement about going to San Juan. Again, more lack of communication. Now for today, it was not until 12:30ish that we got the message that we wouldn’t be arriving to PC until 4:30am. Almost 24 hours without any sort of update or ETA of what’s going on. 
People have lives outside of this vacation. While I understand medical emergencies are not planned and I feel horrible for that family, a lot of us are now in tough spots. I have to call my job and let them know that I won’t be in Monday, after taking a week off. Some employers don’t care and people will lose their jobs. The same goes for when the internet went down days before the holiday when people were working and students were taking exams. RCL really needs to do better, especially on the Wonder. The lack of communication is absolutely disgusting, especially when they boast about how great the customer service is. 

Going on the Wonder this Sunday 11/27 and was wondering where you go for an uber pickup when we return to the pier on Dec 4? I know how to use uber....just wanted to know where and how far from exiting the terminal.  

On 11/11/2022 at 4:28 PM, jcandjf said:

I am cruising on Wonder 12/18 and have made all my show reservations (6 shows) before boarding.  It looks like I was able to book these at around 45 days out. Was also able to book puzzle room as well.  Maybe you will have the ability to book closer to check in.

 

I'm on the Wonder 11/27....I don't see where on the website I can book the entertainment.  Can you tell me where and how?

Hi...who can help me with this...I just checked in yesterday for our upcoming Nov 27 Wonder of the Seas cruise.  It says our health check in time is 1:30. I don't even know what that is.  Maybe temperature check?  We always get to the pier earlier than that and have never had a problem boarding.  It states if you don't come then, you will be delayed.  Can I try to go earlier or will they tell me to wait until 1:30. Would they really turn me away ?

Thank you

We are on the Harmony November 3 and picked Early Seating Traditional.  What time will it be?

Thanks!