CococayDays

1 hour ago, Starry Eyes said:

 

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10 from HAL are being transferred to local hospitals

 

 

 

 

Imagine 21 cruise ships disembaking in NYC..

That's what happened to Mia/FLL.  There are ports in Pensacola, Tampa, Port Canaveral.  Share the love

Maybe the Navy can send another hospital ship to help. How many do they have? Or else the sick from the ship need to be flown to other Cities/States who aren't overwhelmed - At the cruise line's expense

The Zaandam is not in Florida yet. It's set to arrive Thursday morning so they have not caused harm by discussing it. 

There are currently approx 18 cruise ships docked offshore of South Florida, rotating in and out for gas and supplies, AND dropping off sick crew.  This burden needs to be shared with other ports, States

21 minutes ago, TTFromSommersTown said:

 

To TigerLady, thank you!! I emailed just now.

To TTfromSommersTown, I get this message.."we're having an issue, contact guest services"

28 minutes ago, AlanF65 said:

Did your credit card get the port fees credited back? That may be enough to start the claim.

I got several credits.. 

The gratuities and the taxes. The rest are the excursions, beverage package, The Key. The Visa statement just shows RCCL but I know what the amounts are for.

We had to cancel cruise for medical emergency.  At this point it's non refundable, which I understand. I did not receive an email cancellation confirmation which I need to file a claim with my travel insurance company. I called and was told they do not automatically send out a confirmation of cancellation. I also chatted on FB messenger and was told the same thing. I sent an email to guest relations requesting something in writing to prove to insurance company that my reservation is cancelled and we will not be boarding the ship.  Auto reply started someone would contact me within 3 days. That has come and gone. I have now contacted corporate and executive offices. I hope they will help me. Why would Royal have such a ridiculous policy? Why do I have to beg for it? If I cancel a hotel, a flight or even an Amazon order. I get an email confirming the cancellation. I'm so frustrated and shocked that this is their policy. Any suggestions?