H-B

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Last November I received a "Free Cruise Certificate" for my gambling at a land based casino. It appeared to be a promotion put on by Royal Caribbean. The certificate offered almost 20 cruises to pick from and we picked a cruise set to sail May 9th. I upgraded the cabin and only had to pay for the upgrade $77 and port fees and taxes $92. As COVID-19 would have it, RCL canceled the cruise. I called to see what *options* I would have. The call was quickly answered, the associate was professional and knowledgeable. He told me that I would receive a refund on the port fees and taxes and that I would receive a Future Cruise Credit for 125% of the $77. He also informed me that Royal was not offering any offset or replacement for the cruise certificate. 

My family typically takes two cruise a year and for many years we have sailed Carnival and Disney, both have seemed much more family friendly. We have wanted to try Royal Caribbean again and this gave us that opportunity. So much planning goes into a cruise and losing this one puts the family in a mood that I compare to grieving.

I understand that COVID-19 has shaken the industry and that RCL is a company that has to watch it's financials to remain in business. But this business decision is one that I won't forget and gives me no reason to consider cruising with Royal again.

I received an offer from my favorite land based casino to receive a cruise certificate. All that I know is that the cruise line is RCCL, and that I go to the casino to pick up the certificate. Does anyone have experience with these certificates and can advise me what to look for or to watch out for?  I am aware that I will probably pay port charges and personal expenses, are there other fees, taxes or expenses (beside any typical shipboard expenses) that may be added on?  Is there any negotiation possible with the people when I pick up the certificate?  Will I get a 1099 for the certificate?

I have cruise many times with different cruise lines, and am Platinum with RCCL, I know about the cruise experience itself.  I hope it's legitimate and something of value.  We have been sailing Carnival exclusively for many years and this will get us back inside an RCCL ship if it works out.

Thanks,

HB