KNJScorpio

Please be aware two people (they might have added a third, but not sure, I left my position at Princess in Dec) work in the accessibility office. Two. If one is on vacation or sick, it's one. It may take a while, but they are good at what they do! 

My father got escargot on our cruise on the Emerald (May 25 - Jun 1). So, haven't discontinued it yet...

Yes, you will be responsible for the difference. Your flights are not paid in full and it was a mistake on your part instead of Princess :(. They will have you book at current rates and availability. I'm so sorry! Though, it can't hurt to call tomorrow and ask, but honestly, they will most likely make you go the rebook route. 

8 hours ago, land lover said:

 Really,  who gave you this info? 

Being one who has booked EZ  for every continent in the last 3 years, some more than once my total probably 15 flights.  My experiences would say that the airlines are making the decisions regarding availability on the princess site.

I certainly would like to learn more if that is not the case.

 

 

 

 

I know a lot of the wonderful people who work in this department and as I understand it, yes, the negotiations for lower "bulk" pricing includes only a limited amount of seats available at a certain price/on a certain flight. 

It happens often. When I was helping my father book flights for an upcoming cruise through EZ Air I kept getting anxious we'd lose the good price/flights if he didn't hurry up LOL. It is a live system, people are booking while you're reading/thinking and sadly, it doesn't hold your place in line when you use EZ Air (in fact, no airline system will do that, if someone press's purchase, they get those flights which might be the last seats). 

Just now, ceilidh1 said:

I've looked everywhere - can't see anything other than on the confirmation that is emailed after booking! I didn't use an agent - I did it on the website, as I always do. I called Princess to ask about the non-refundable reference in the confirmation, and that agent told me it was tied to the promotion that isn't mentioned at all on the booking page.....

Looking at it, you are right. That is very odd that it isn't mentioned. That's disappointing that the website is not more transparent! It should give details about the promotion, that is something Princess needs to fix so there are no surprises for the guests. 

That is not new at all. Princess has had Non-Refundable deposits for a long time now. However, it should state on the offer it is non-refundable, usually in the tiny fine print, you have to really look at all that info to find it. And if the agent didn't mention it to you, they were not doing their jobs! 

If your flight changes and Princess cannot accommodate you (meaning they cannot find a flight within the same time/airline/price range) then you will need to cancel your flights and rebook at current rates and availability. Basically, let's say the airline (who makes the schedule changes and not Princess) cancels your flights and you call Princess to get you new flights they will advise you that you have to rebook all new flights since your flights were not "Guaranteed" as they were not actually paid for yet. 

Hopefully that helps!