Jaime_Angie

Hey all,

I need your assistance.  This one is a depressing one.  Our trip was set for May 18th, 2020.  Like all our cruise was cancel with the option to get refunds or credits.  

I opted for the refund on May 7th and them on May 13th to my surprise my wife opted for the credit by accident.  Then she realized what she did and then opted to get the refund.  So we send three options.  Refund, credit then refund.  

After 120 days and telling me the funds will be deposited into my account within 2 weeks, NCL said that they received only two request, first one refund an the second credit only and not the third for refund.  

We have any recourse to go after NCL to honor the first request and why they only honoring the second request for credit.  I also believe they delayed telling the situation so I wouldn't file a complain with my credit card company as my cc told me its too late to fill a complain.  

HELP>

For a Norwegian cruise vacation on June 18th, 2020 NLC canceled, we got our first refund.  We submitted a refund on May 7th, 2020 and got our first deposit of $100.00 to my credit card.  Hoping the rest of the money comes soon.  No email, no notification but credited my card.  

Thank you Norwegian Cruise.  We still plan on taking another cruise with NCL.  I know people are mad and won't want to cruise to NCL.  Bottom line its your money and I too would be mad and say bad things about them.  Hoping NCL returns the rest of the our refund and still on planning to take another cruise once it safe to do.  James & Angie

13 hours ago, udivegirl said:

Requested our refund May 7.  Received our refund June 29, well within 90 days. We also got our latitudes points even though the cruise was canceled.  We received 28 points for a 14-day cruise due to double points promo.  Completely acceptable considering the circumstances.  This is uncharted territory for everyone.

Congrats on getting your refund.  We, also requested our refund on May 7th.  Hope it comes soon.  

On 5/28/2020 at 7:23 AM, CarolinaMamma said:

I know they said it could take up to 90 days. I submitted my refund request on March 23rd, the first day I could, for a Haven 2-bedroom family villa on an April 2020 cruise that was cancelled. Since then my PCC has called both me and my teenage son about booking with our future cruise credit, which makes me doubt NCL’s internal communication practices. I told my PCC I had requested the refund, not the FCC, but she was unable to check the status because her job is to book cruises. I tried not to push it because I’m sure these folks are stressed out and a lot of them are losing their jobs, but pointing me in the direction of someone who could help might have been nice. 
 

I’ll give them another few weeks, the full 90 days, but if I don’t see the refund come through, I may have to ask Amex for help getting it back. 
 

Curious to know if anyone else has received their refund. 

We got the email around early May of NCL cancellation to our 11 days vacation starting in June 18th, 2020.  We then file for refund during that one week period in May 7th, 2020.  Still waiting for our refund.