My husband and I ordered an acrylic photo from the private studio on Empress of the Seas in April, 2019. When it arrived, the photo was poor quality and the acrylic overlay was nicked. Since then, I have been passed from one customer service unit to another, opened a support ticket, etc., with no resolution or even a substantive response. Has anyone else had an issue with the private photographers? How did you resolve it?
Private Photo Studio on Empress of the Seas
in Photo & Camera Discussions
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My husband and I ordered an acrylic photo from the private studio on Empress of the Seas in April, 2019. When it arrived, the photo was poor quality and the acrylic overlay was nicked. Since then, I have been passed from one customer service unit to another, opened a support ticket, etc., with no resolution or even a substantive response. Has anyone else had an issue with the private photographers? How did you resolve it?