We ran into an interesting problem on our recent Millennium cruise. We booked early and price went down and we received a refund that at the time didn't seem to be enough considering what we paid and what the new rate was but we gladly accepted what they offered. We used a third party called Perx. On the 8th day of our 10 day cruise I noticed a $232 charge on our onboard account. After talking to guest services and our travel agent we discovered that Celebrity thought they refunded us too much money and wanted us to return $232. We thought we weren't refunded enough and now they were saying that amount was too much. We received the refund 2 months before the cruise and nothing was said until the end of our cruise about anything being wrong. Our travel agent was no help and Celebrity is just saying they made a mistake but couldn't really explain what the mistake was.
Anyone have suggestions or hear of this before? We are Elite members with Celebrity and have cruised many other lines but this is a new and troubling issue we never heard before.
Refund rescinded once on board
in Celebrity Cruises
Posted
We ran into an interesting problem on our recent Millennium cruise. We booked early and price went down and we received a refund that at the time didn't seem to be enough considering what we paid and what the new rate was but we gladly accepted what they offered. We used a third party called Perx. On the 8th day of our 10 day cruise I noticed a $232 charge on our onboard account. After talking to guest services and our travel agent we discovered that Celebrity thought they refunded us too much money and wanted us to return $232. We thought we weren't refunded enough and now they were saying that amount was too much. We received the refund 2 months before the cruise and nothing was said until the end of our cruise about anything being wrong. Our travel agent was no help and Celebrity is just saying they made a mistake but couldn't really explain what the mistake was.
Anyone have suggestions or hear of this before? We are Elite members with Celebrity and have cruised many other lines but this is a new and troubling issue we never heard before.