Suemorganrose

Thank you for all your replies.

I'm currently in the windjammer eating my final breakfast before leaving the ship. 

Although the rocky lead up, we have thoroughly enjoyed the trip.when we arrived, we spoke to guest services who replied by telling us we could go back to see them later that day or the following morning to see if there had been no shows so that we could be upgraded but after taking our things to our inside cabin we decided to just settle in and unpack rather than spend our first evening with trips to guest services.

Thank you to those that offered the advice of cashing out the obc in the casino, we did this and so have some physical money back as compensation which is something.

What we have learnt from this experience is that we will not be booking a guarenteed cabin again, we will pay the extra for more security of room allocation. 

This is a copy of rc's response that was given to us via our ta 

Well the TA got back to us and it sounds as thought we are stuck with an inside cabin, going to try and push for more compensation though, even if it's just a higher amount of obc. We've decided not to let it dampen our spirits as we have been looking forward to this cruise for months.

27 minutes ago, notladjr said:

I would go from an ocean view to an inside cabin for $500 total in a heartbeat. You could always cancel one or more of your prepurchased items and repurchase them with the OBC if you do decide to take what they are offering.

 

I do agree it is a breach of contrract and I am sure that is why they are offering you the OBC and $100 pp. I don't know how they can "overbook" a cruise since they obviously already had the commitment to you for that catagory of cabin. Really strange that this happend to you.

The £100pp isn't really compensation, it is just giving back the difference of the cost of the 2 room grades at time of purchasing, so it's just the $300. If we were regular cruisers we probably wouldn't find it such a big deal but 1st time cruisers and it's to celebrate a big birthday, unlikely to be able to afford it again for a long time if ever 

Just now, chrismch said:

Please let us know the results of what your TA works out for you.

 

I will let you know, fingers crossed they will do something.

Thanks for all your advice everyone, we will speak to TA again today while at work and insist that they try and get us our oceanview room back or better compensation. We sail tomorrow so not much time to try and get this sorted. 

We booked our cruise as a guaranteed ocean view last October, we hadn't been assigned our cabin but we didn't worry as we had read it could happen right up until departure day. It is now 2 day before cruise and we had a message from travel agent saying rci have overbooked and they have downgraded us to interior room and are refunding us £100pp (which was the difference in price) and will give us $300obc which isn't much use to us as already purchased drinks package and shore excursions. We are fuming and upset, this is our 1st cruise and a couple of nights before going we are trying to make phone calls to get answers instead of getting excited about our trip and packing for it. Anyone else experienced this or can give us advice on what to do