hazeleyes

When we went to Fanning Island we did the private beach area at $20.00 per person. It was well worth it and it was the best place we ever went to. If you stood where all the other people got off it was not such a nice area. So depending on which of the two choices people did, you will get your responses. We loved Fanning Island and would go back if we had the opportunity.

On my previous back to backs if we didnt have the same room we had to pack all our items and our room steward would take the luggage to the new room. We had to wait in a designated area that the reception told us to wait at and they escorted us off the ship and then we got our new cards and got right back on. We were on the ship for a while before they started boarding others.

On our last cruise in December we had a Garden Villa and I can confirm that in order to get up there you do need a key card with access. Also the Posh area that is on Epic was also on that ship, but it was not accessible to anyone unless you were in the Court Yard area.

So maybe it was a mistake that you were able to get up there. Did you actually see the court yard area with the special pool? If so then you were definately in the wrong area lol.

Maybe in the next few weeks run they will decide what Posh is going to be. Im sure once they start seeing it empty all the time they might consider opening up with a fee to everyone.

Mike - Thanks so much for posting the reviews and as an extra bonus to add pics... that has made my day. I knew we could count on you to do a good job. Thanks so much.

Thank you so much for posting of all those. Your the best!

I suggest making copies of everything for your records before you send anything. You just never know. At least you will have some proof in your hands in case something does happen.

Is this still the best Address to send in the $500 off certificates

 

Attn: Accounting

Norwegian Cruise Lines

7665 Corporate Center Drive

Miami, FL 33126

 

Has anyone sent to this address via priority mail.

 

Thanks

Howard

Via regular post office send it certified they will give you a number that you can track it on the internet and print out the received copy once it showes it was signed. I think i paid $2 and change.

I booked our August 09 cruise in October of 08 and made final payment in November of 08 just so we could take advantage of the compass reward 4 points for NCL purchases before the end of the year. Our cruise is completely paid off now, however I just mailed $2000 in certificates directly to NCL rather than our TA. Hopefully this should not be a problem as all the TA would do is mail them to NCL on our behalf. NCL has our credit card info, so I'm hoping that there should be no problem with us sending in the certificates after making the final payment and also sending to NCL rather than the TA. I'll keep everyone posted as to when I get the $2000 credited.

In the past before December we had gotten a $500 certificate and we sent it to NCL directly not to our ta. We filled out the entire thing even putting our Lattitudes past passenger # and all. We sent it certified mail etc. It got there and they applied it to the correct booking and all since we had given them all the info on it. Once processed they credited my credit card since the final due date was up and they had not processed it in time. So my ta charged me full due price and ncl credited back my card.

Update!

I was one of the people that got the incorrect certificates for upgrades etc.

Today i got my $500 certificate in the mail. So i'm all squared away. BOfA is good in my book.

To those of you who are still waiting give it a few more days and if by end of next week you dont get anything then you should call to make sure your on the list of people that they are working on.

I wanted to thank everyone for all the great info on the board.

Hope everyone gets what they are suppose to.

Thanks everyone for posting what you've heard today. This is starting to look good, and I hope we all get what we deserve. I'm honestly sorry for those that are sailing soon to have to go through the extra stress before you cruise. Lucky I wasnt counting on that $ for my March 1st cruise otherwise id be in the same situation.

That's kinda what I've been hoping for. Why reinvent the wheel if someone has already written a letter well enough to get the positive response we're all seeking.

I couldnt agree with you more. At this point i've called and faxed all my stuff to BOA. I'm just waiting to hear one way or the other and then i'll do what ever i have to do to make sure i get what i deserve. I'm not looking for anything extra, i'm just looking for what i earned.

Someone should post a draft letter than we can all use and just fill in our information on it and at least all our letters would be the same.

 

Yes, I am working to help everyone else. Credible information is needed right now. I'm out a significant amount of money, too.

 

Sea Hound:D

Hi everyone! Wanted to come check out what if anything has been learned today? I havent heard back on my end. So I'm just wondering if today will bring us any good news. Keep me posted. Thanks for all your help everyone.

Hey guys! Just wanted to drop by and see if anyone had heard anything new from the big wigs. No ones called me as of yet with a response to yesterday. So no news is good news i hope. Keep you guys posted.

Unless NCL has changed their policy on this:

 

Points Stateroom Upgrades (must be in same catagory: Indside to Inside, Outside to Outside, Balcony to Balcony)

100 - One category upgrade for first person in stateroom

200 - One category upgrade for first and second person in stateroom

300 - Two category upgrade for first person and one category upgrade for second person in stateroom

400 - Two category upgrade for first and second person in stateroom

To me the certificates are wothless. They should have just put those points in the bank so we can keep accumulating on top of those.

Well at this point since i faxed all my papers in im just going to chill out and wait till monday and see what happends.

I'm sure they are going to do the right thing. I'm sure what ever mistake it was it was not intentional.

Just doing what I know how to do!;)

 

I would recommend easing off for a while and let my contact work on it. I SWEAR I'll post back here anything I learn as soon as I learn it. I'm to get an email or phone call Monday with an update.

 

Sea Hound:D

Thank you so much for posting what you heard. I guess if all is true we will be getting what we earned.

Just received my letter. I was scared to open it since my grandkids are here and I didn't want to go balistic with them here. By my calculations I should have had 502 points (one $500 and one upgrade) They calculated 500 points even and sent me 1 $500 cert. I don't care about the upgrade so I'm fine.

I definetly feel like one of the lucky ones.

BTW my last 164 points were between my Dec 8 closing date and Dec 26.

I really feel for all of you who have to deal with the mess.

I'm glad to hear that you and others got your earned certificates. At least some people got it right.

Something I just thought about - This BOA claim that they can't access out old records. Right now, I, and I assume everyone else, can pull up their December 2008 records that show our Compass Reward points. I think we should all make printouts right away. I would hate to come back later when I need to get a printout for proof, and find those points can no longer be printed out. Paranoid? Yes.

Not only did i print those out, but i even went on the ncl web page and printed out what they stated would happen and how our certificates would be handled. Just in case they go poof too.

What bothers me the most about the responses that are being given from BOA is that they have NO access to our previous points history or statements?? How did BOA ever think that they were going to accurately send the correct certificates if they did not provide a good accounting of our points in the first place??

They should have put a small team in charge of closing out our accounts with the points etc. Trained those people to do it right and then everything would have worked out. But obviously thats not what they did. So depending on who closed our account points thats what we got. So I got someone that didnt know much so i didnt get the correct certificates.

I just spoke with my personal cruise consultant at ncl (in arizona). He tells me that they have been swamped with calls and he was fully aware of the problem. He also told me that his supervisors were in a meeting right now regarding how to hanle the problem, even though boa are the ones who mailed out the incorrect amount of compass rewards certificates. He also told me that there are a few different 'issues' but that our interpretation of points prior to mid december not being credited was fairly accurate. He promises to call me later today, as soon as he gets more information regarding how this will be handled, and a possible call number. He says many clients who have final payments due soon are irrate (rightly so) and cannot afford to mail papers and wait for boa to resolve this.

 

As soon as i hear from him, i will post any information regarding a possible phone number or different ways to resolve this here. Hang tight......

Thank you so much for keeping us in the loop on what you find out.

See thats why i love cruise critic we are here to help each other. I know there are people lurking the boards to argue and fight but i just ignore people like that and dont bother replying to posts etc.

THANKS EVERYONE.. AND THANK YOU CRUISE CRITIC

As much as we enjoy NCL and Freestyle, if we do not receive our certificates correctly within the next few months, we will cancel our December Dawn cruise and book another cruise line. If we're going to have to pay for the entire thing because of this mess, then our money will go elsewhere.

 

BTW, we haven't received anything to date yet, either.

My daughter, my sister, and my sister in law have not received anything yet. Maybe in todays mail? If not on Saturdays.

I completely agree, having worked in an in-bound call center for a little while in my distant past...

 

Thanks for the info. It was encouraging that they didn't just give you the address to send your dispute and shoo you away like was done when I called a couple days ago!

I dont know if each person has there own fax number but if you guys want the number i was given i can give that to you. It sounded as if the girl had to walk to another area to retrieve the fax when i sent it. So it may be a shared number.

Ok here is the story. I called the number on the back of the credit card and got a representative on the phone, who didnt know much so i was passed on to several people before I got lucky and got someone who knows a little about our old Cruise compass rewards points.

The point sytem that they used to send us our certificats is the new world points system. Thats why we only got 100 point certificates.

To make matters worse they did not have access to our points of our final billing statement date. So example my statement date ended 12/17 and it clearly shows i had 354 points on that date. Those went by by.. poof.. disapeared... she could not and was not able to see them on any of my statements on her computer. I was very nice to her on the phone. I didnt think that getting her mad was going to help. SO BEING nice does help. I asked her if i can fax her my papers so she can see my final statement as we speak. She gave me her fax number and i faxed her everything i had at that point. In case i didnt have to opportunity to do it with someone else later.

Once she got it we were talking and comparing my statement with what she can see on her computer and she clearly sees that im correct.

Then thats when she told me that i was only entitled to the 2 certificats for the 511 points i had. I went on to explain to her that the sytem we used we had to spend 1000 dollars and if the charges were not ncl related we earned 30 points for that 1000 dollars. And if they were NCL related we earned 40 points.

She said that my 511 points were cashed out on the new world points system. So thats why i only got the 2 100 upgrade certificates.

I told her that they were going to get bombarded by everyone that chats on CRUISE CRITIC, since were all kind of like family here that we all chat and tell each other what we did and what we found out etc.

She is giving my papers to her supervisor and i gave her my cell phone number to call me back. She was the one who asked for my number, so I believe that she will call me back.

If i dont hear anything between now and monday i'll call them back again to find out the status.

So my advise to everyone is to call the # on the credit card 800-421-2110 when you hear the message start to play it will ask you for your credit card number put that in, then it will ask for your zip code, put that in. Once thats accepted and it starts giving you options dial 0 (zero) and speak to the next person who answers. Tell them you need to speak to someone who is familiar with the Cruise Compass Rewards Points. If the person mentions World Points tell them no i need to speak to someone who knows the Cruise Compass Rewards Points.

Make sure you have all your papers in front of you so they dont get bored and hang up on you for making them wait. BE NICE TO THE PERSON. Remember its not the persons fault whos on the phone with you. Its the companys fault.