HJB12345

We have made the decision to cancel.  I am from UK...Cruise was Dubai to Mumbai on Silver Spirit in November.  Just cancelled our flights.  If we lose all our money our decision is still to cancel. When the virus is over we will book again. 

9 hours ago, bitob said:

Silversea did a "bait and switch" and changed the cancellation policy on April 8

Shame on them

As soon as I read the revision I called my TA -- who was appalled.

Before April 8 you could get a full refund if you cancelled 30 days out.

With NO notice, they took that option off the table.

Many of us relied on that provision and did not cancel within the 120 day period because we thought we could wait until 30 days out to get a refund..

Now you either pay a penalty or get a FCC (which most of us do not want with all the uncertainty in the world)

I imagine when other Silversea  cruisers figure this out they are going to be very angry.  They should be.  It is borderline fraudulent to have customers rely on a cancellation policy, allow the time period lapse and then change the policy.

 

Bitbob - Thank you for writing this -  This was the reason I created this thread.  Do others agree with Bitbob?

9 hours ago, Sweetpea711423 said:

Thank you for reply. We booked the cruise in November 2019 for the November 2020 cruise as I detailed.  My question is simply to certain can we get our money back.  I asked this question based on the 8th April amendment issued by Silversea.  To me it seems that Silversea have now changed the cancellation terms so I can't get my money back (subject to $200 fee) as stated by the last poster.  Do you agree with the last poster on this thread in that Silversea have changed the terms of the cancellation?

Thank you for your response.  Very helpful.

Thanks for reply.

Perhaps I have this wrong but the terms seem to indicate only new bookings.  We booked last November.  Are you say we can get our money back less $200?

Thanks

November 22nd 9 nights - Silver Spirit - Dubai to Mumbai

We have this booking and because they offer last November from the cruise company we had to pay up front (around £6,000).

The cruise company will not talk to us as they are only dealing with cruises which were booked to depart in next two weeks.

I read somewhere that Silversea were offer cancellations on bookings till end of 2020 subject to $200 cancellation charge but I can't see this anywhere now.

My wife and I are very hesitant of doing this cruise.  Ideally we would like our money back and rebook for a cruise when the virus has been eradicated.

Does anyone know if we have any options?   Pity as we we're so looking forward to this cruise.

what hotel was this?   Thank you

On Constellation this Sunday from Venice.  Can anyone please advise (from experience) what is the earliest time they let you on board?

Thanks

Thanks for information.  Whats earliest time you can get on Celebrity cruise?

The reason I ask is that its two of our friends birthdays and we have a massive surprise for them.

What they don't realise (and I hope they don't find this) is that around 25 people (family and friends) have also booked the very same cruise to surprise them.

We still have not worked how to do the big reveal.

Any suggestions.  We and our two friends and husbands are travelling the day before and staying at AC.  All others flying on the day.

We have a Celebrity cruise from Venice and are staying at AC Hotel Venezia.

Can anyone please advise if this is close to the port and is walking distance?

Thank you.