Addysett

On 5/10/2020 at 3:26 PM, KroozNut said:

I spoke with HAL Seattle yesterday afternoon regarding our cancelled (by HAL)14 March sailing. The rep I spoke with told me that they're still sticking to their 60 days from cancellation date for refunds and FCC to occur.

 

She said they just started rolling out the first of the refunds/FCC (our group) on Friday (5/8), and that we SHOULD see ours close to the 60 day point; which would be, best case scenario, sometime next week for us.

 

We shall see..

Yesterday was 60 days from date of cancellation for us.  No sign of any refund or FCC.  My TA said they a million passengers to deal with and their refunds or FCC's are all different, so have to be handled manually.  I just don't understand why some people got their refunds within days of cancelling.  It's a mystery, but when I consider the logistics, I am prepared to wait a little longer.

This topic seems to have fizzled out, as all the posts are dated in March.  However, it is now May7th.  We cancelled on March12th.  I called my TA to follow up a week or two later.  She was told it had been processed and sometimes got held up at the CC side.  We called our CC company to make sure, but to date, we have not received any refund or any communication from HAL.  I called again a month ago and was told refunds typically take 30 to 60 days, AFTER being told it had been processed!  Tuesday next week will be 60 days.  Friends who booked with us on the same cruise received their refund 4 days after cancelling.  I guess this wheel will just have to squeak some more - hate to do that to our TA as she is a good friend and as frazzled as the rest of us with all that is going on.