Skater50

6 hours ago, SRF said:

From what you stated, RCI should cover all your costs until you joined the ship.  Flights (which they covered), but also transfers, hotel, and a reasonable amount for food.

 

I don't understand your comments about an extra return flight home and back to the airport in UK.  For the second, do you mean you went to the airport, your flight was cancelled, so you went home, then back to catch your flight to Stockholm?  If so, how long between flights?  Was it a reasonable thing to go home.  

 

Your travel insurance should cover most things that are not the responsibility of RCI.

 

And under EU requirements, look into what the airline owes you.  EU regs have substantial penalties for not getting you to your destination.

Sorry, I should have made it clearer. We had got a taxi to our local airport on the morning of the flight, then had to get a taxi home, once we had found out we weren't flying that day. We then had to get another taxi the following day back to the airport, so are out of pocket for a return taxi journey in effect.

Thank you for all your replies. The flight was with Easyjet, and we weren't given a reason for it's cancellation - it was only cancelled on the morning of the flight, as we had already checked in online. 

2 hours ago, Saab4444 said:

In the EU there is a specific law for package holiday / vacation packages that is different from anything in the US or liability of airlines under EU law. The travel provider, in this case Royal, is fully responsibile for all costs related to the change. 

Thank you for this, that is what we had understood as well. We think we should be due the standard compensation for the cancellation, which is £230 each, but are unsure whether to press RCI for it or Easyjet, as the RCI T&C seem to suggest that if we claim it from Easyjet, we then have to pay it back to RCI, even though they're not offering us anything

As it was booked as a complete package, out travel insurance say it's RCI responsibility to cover us (maybe that's different to the USA?)

RCI choose the day and time of the flight. As we're in the UK, a 2 hour morning flight should had got us to the airport by 9am.

As yet, we haven't received anything at all back

Hi,
Ive only just joined, but have been browsing these forums for weeks, and wanted some advice.

So, me and my husband had a Baltic cruise booked on 10th August from Copenhagen. We booked flights and transfers through RCI, but the flights were cancelled. As a result we had to fly to the next port (Stockholm) the following day (Sunday), spend a night in a hotel and catch up with the boat on Day 3 (Monday). We missed 48 hours of the cruise, as the first day was a sea day. The cruise was only 8 nights long, and we missed the first 2 through no fault of ours. RCI paid for the flights to Stockholm, but we paid for an extra return trip home and back to the airport in the UK, transfers in Stockholm, the Stockholm hotel, plus food on the 2 nights we should have been onboard.

What would people class as reasonable compensation for this from RCI, taking into account the stress this caused, as well as the inconvenience, in terms of refunds of costs, part of cruise costs etc

Many thanks