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4 minutes ago, missSarahA81 said:

Thank you for this! I sent the email and had my docs pretty directly after! 

 

 

No problem! I was going nuts waiting for mine, so I am glad I was able to find a solution and share it! 😁

Hi all! This happened to me as well (different cruise, though) and I used the website to contact ncladmin@ncl.com. If you already have your airfare confirmation email, but no eDocs, then it is a GLITCH with the website and you can contact the website admin to have it fixed. They fixed mine within a few hours of emailing them. 

This was in their automated reply to my initial email: Due to the popularity of our air promotion, we are experiencing a delay in ticketing of air flights which in turn afffects the availability of E-docs (AKA Electronic Documents, Boarding Passes, Cruise Tickets).  If your reservation is within 45 days or less and you have booked Air Flights with Norwegian CruiseLine, Please email us at ncladmin@ncl.com in order for us to expedite the release of your E-docs.  When emailing us, please include your reservation number, ship name and sail date. 

Hi all! This happened to me as well and I used the website to contact ncladmin@ncl.com. If you already have your airfare confirmation email, but no eDocs, then it is a GLITCH with the website and you can contact the website admin to have it fixed. They fixed mine within a few hours of emailing them. 

This was in their automated reply to my initial email: Due to the popularity of our air promotion, we are experiencing a delay in ticketing of air flights which in turn afffects the availability of E-docs (AKA Electronic Documents, Boarding Passes, Cruise Tickets).  If your reservation is within 45 days or less and you have booked Air Flights with Norwegian CruiseLine, Please email us at ncladmin@ncl.com in order for us to expedite the release of your E-docs.  When emailing us, please include your reservation number, ship name and sail date. 

Hi all! This happened to me as well and I used the website to contact ncladmin@ncl.com. If you already have your airfare confirmation email, but no eDocs, then it is a GLITCH with the website and you can contact the website admin to have it fixed. They fixed mine within a few hours of emailing them. 

This was in their automated reply to my initial email: Due to the popularity of our air promotion, we are experiencing a delay in ticketing of air flights which in turn afffects the availability of E-docs (AKA Electronic Documents, Boarding Passes, Cruise Tickets).  If your reservation is within 45 days or less and you have booked Air Flights with Norwegian CruiseLine, Please email us at ncladmin@ncl.com in order for us to expedite the release of your E-docs.  When emailing us, please include your reservation number, ship name and sail date.