MarleyNZ

We were very pleased with our airline Qatar - cancelled our flight on 6 April and we received refund 26 April (having been warned it could take six weeks).

We are holding off from making any other international bookings in the short/medium term, although have received brochure for 2022 travel ...🤞

Have family in the UK so very keen to see them when it is safe for all.

Advice from TA will received refund without deduction in our bank account tomorrow🍾🥂

Had my day count incorrect previously, worse than I thought!

Cancelled 25 March = 110 days ...

Phew.

96 days and counting but we have progress we think

From Silversea to TA today "the refund has been released from our side and it is in "the middle" with the credit card company.
Once they have processed it back to you and funds have cleared you will be able to get the refund to your client."

We are very relieved, we were beginning to lose our faith in our decision to travel with Silversea.  If SS get a similar itinerary reinstated to the one we had booked, we will seriously consider rebooking if we feel it is safe to travel.  International travel out of New Zealand (apart from maybe parts of Australia soon) feels foolish at this stage.  Will post again when we have opened the bubbles to celebrate our refund 🤞

Thanks for all responses.  We have kept in touch with TA.  Latest advice back from SS to TA on 2 June was:

Refunds and Payments

Due to the very high volume of requests for Future Cruise Credits and refunds, as well as the Sydney office not open and all staff working from home, our standard processing times are not currently possible.  Silversea’s guests and travel agents should therefore expect a delay of up to 90 days until they receive their payment.

Agent added:

"We've been asked to not contact them chasing refunds as they promise us they are processing the refunds in the order received. "  TA will be chasing at 90 days.

It appears that there is not much rhyme or reason for the length of time various other guests in other parts of the world are waiting for refunds.  I will be on to the TA again when the 90 days is up.  When I read other cruise guests were receiving their refunds earlier than the 90 days, I was curious if any other guests who had booked on our cruise had received their refund yet.

Again thank you.

Hello from New Zealand.  I am a first time poster and with my husband was going to be a first time cruiser on SS with a much awaited cruise from Lisbon to London due to depart 7 May.  It was cancelled on 25 March and our travel agent asked for a refund on that date.   84 days and still waiting /counting.

Just wondering if there is anyone else who was booked on that cruise and if they have received a refund?  Starting to get a little bit "itchy" :  May be it just takes a little bit longer for funds to get all the way down to NZ 🙂