DerTobi75

Got an E-Mail today from MSC, they confirmed, that we get a Refund instead of FCCs!

They asked that we wait another 60 days before the money might back on our CC. Let see, if this is really gonna happen.

1 hour ago, KennyFla said:

They need a lawyer to check if money you already paid for something they are now not going to provide can be given back to you?

Afterall I am just happy, that there might be a chance, that we can get money back, instead of FCCs or any kind of voucher. 

But, even if it is the law, I do not expect too much ;-(

Called the german MSC hotline today!

They told us, that we are on a list of customers, how asked for a refund instead of FCCs. A lawyer is checking those cases, if we can get the refund.

The woman I talked to could not tell me, what exactly the lawyer is checking and how long it takes. But we have a little hope now, to get the refund.

We send a (real) letter, right after MSC cancelled all Cruises, that put us on the list.

My CC company told me today, it is too late now for a Chargeback.

I try to call MSC and try to get more information about those FCCs. May there is a was to use them after 2021. 

Just got an email from MSC about the FCC!

They are valid until 12/21, we can not cruise the next year. Does anybody have an idea, what to do now? We are from Germany, but MSC seems to be in Switzerland.

16 hours ago, mattcruise615 said:

Hi Tobi, 

 

Thanks for your reply 🙂

Yes, I'm from Germany! 

 

I finally received a reply from a representative from MSC who wrote me that "a refund of the travel value is currently not possible."

 

I then filed a complaint with the European Consumer Center Germany (https://www.evz.de/en/questions-complaints/) and recently heard back from them that they cannot arbitrate the dispute because MSC is based in a non-EU country (Switzerland). 

 

I'm now filing the same complaint with the Universalschlichtungsstelle des Bundes (https://www.verbraucher-schlichter.de/start) to start an arbitration with the German MSC office. 

 

Please feel free to send me a private message with your email. When I try to send you a message it says "This feature is disabled."

 

Best regards,

Matt

Hi,

PNs are disabled for me as well. You can reach me at tobias(a)heyn(punkt)net 😉

Tobi

On 4/7/2020 at 7:03 PM, mattcruise615 said:

Hi DerTobi75, 

 

I also booked through the German MSC office and my cruise was cancelled (Grand Voyage departing March 29) -- my story is in a post a bit further up in the thread. 

I'm trying to send you a message but the website says "This feature is disabled". 

Please message me if you can! 

 

Best wishes,

Matt

Hi Matt,

sorry for my late reply. Are you from Germany? I can post my Mail, right now, we did not get any answer  from MSC, execpt to wait.

Tobi

Same here, just called the German Hotline, which could see my E-Mail which we sent right after our Cruise was canceled and asked for a refund instead of a FCC.

They could not say anything and asked us to wait a little bit longer until they know how to handle people who refused their FCC offer. If any of you German like to contact me, feel free by sending a PM here. 

Did anyone get their prebooked activities refunded, like they said in their E-Mail?