Veerraj

2 hours ago, thinfool said:

 

"over a month"...wow...sorry, but if you had said "over 90 days" we might have had a conversation.

Relax...take a walk, hug your SO or your kids, or both.   These are special times and there is no way that any large company like Princess (or any other cruise line) can make things whole as quickly as you  would like.

Well they have stated that they won't be giving me back money only FCC. So a month 2 months 6 months that is what they are saying 

2 hours ago, thinfool said:

 

"over a month"...wow...sorry, but if you had said "over 90 days" we might have had a conversation.

Relax...take a walk, hug your SO or your kids, or both.   These are special times and there is no way that any large company like Princess (or any other cruise line) can make things whole as quickly as you  would like.

Well they have stated that they won't be giving me back money only FCC. So a month 2 months 6 months that is what they are saying 

1 hour ago, Daniel A said:

I think you are seeing the issue through the lens of hindsight.  At the time OP cancelled, Princess wasn't cancelling all cruises.  I'm in the same situation with non refundable air tickets in April.  The airline hasn't cancelled the flight and I'm certainly not getting inside a metal tube with a bunch of other people anytime soon.  I'd rather lose my airfare than my health.  The OP had to cancel when he/she did or the cancellation penalty would have gone from 50% to 75%.  OP waited until the last day before the penalty would have gone up.  I'm not sure what the OP could have done differently other than purchasing CFAR insurance.

Yes that is absolutely correct. I got in touch with the Princess agent many times prior to cancelling however, I was told that they are keeping a close monitor and cruise would be going ahead. I even suggested cancellation for FCC however this was denied. I waited till the very last moment and opted for 50 percent refund vs 25 percent.

Later it was announced that Princess cancelled that very cruise and we would be receiving cancellation fees (so full refund) and 50% FCC. It has been over a month now and I havent received anything back. Now, I understand that there might be delay in processing payments so I emailed Princess and the agent called me to inform me that I would not be getting 50 percent of cancellation only 50 % FCC.

My problem is, they never email or giving anything in writing. They always call me after the emails. It is hard for me to get anything in writing on what this agent is saying. I email Princess customer relations but I get a call from the same agent.  It is like I am trapped , I can't speak to anyone else but this DEDICATED AGENT. I have no idea what to do now. 

5 minutes ago, staygulf said:

When did you cancel and under what circumstances?

Well I cancelled  on around Feb 11th, the cutoff before 30 day mark. I mean by cancelling within the 30 day time frame I was able to get 50 percent back. My reason was it was too risky to travel due to Coronavirus. I am pasting the email below from Princess. Basically as per the email my understanding was that I will be getting the remaining 50 percent (cancellation penalty) plus future cruise credit. I was told by the agent that I would only be getting 50 percent in future credit only because I cancelled at my own will. The agent kept stating this. I am confused now

Dear Princess Guest:

As you may be aware, we have recently made several voyage cancellations due to the lack of predictability regarding port availability in our Asia itineraries.

Our records show that you cancelled your Sapphire Princess cruise departing March 12, 2020 (Voyage H010) on or after January 20, 2020. As this was a voyage we made the decision to cancel, you will be reimbursed for the cancellation fees incurred and, if purchased, the cost of Princess Vacation Protection.

To avoid confusion, please be aware that your refund for any amount not subject to the cancellation fee schedule such as pre- and post-cruise hotel packages, prepaid shore excursions and other prepaid items purchased through Princess Cruises, and taxes, fees, and port expenses will be processed and returned to the original method of payment used to pay for your cruise.

The reimbursement for any cancellation fees incurred will be provided in the form of a check and will take approximately 4 to 6 weeks to process. Please note that refunds are paid per guest rather than per booking and the check will be delivered in a standard envelope addressed from Bottomline Technologies.

As a gesture of goodwill, you will also receive a Future Cruise Credit equal to 50% of the cruise fare paid on this voyage. The credit may be applied to any future Princess cruise that sails by February 28, 2021 or any existing booking not yet paid in full and is non-refundable and non-transferable.

That credit will be applied to each guest’s Captain’s Circle account by March 31, 2020. To use your credit, please contact your travel advisor or call us at 1-800-774-6237 (North America), 0344 338 8663 (UK), 13 24 88 (Australia), or 0800 780 717 (New Zealand). 

It is our sincere hope that the refund and Future Cruise Credit will help you to create new cruise memories with us in the near future.

Sincerely,

Princess Cruises 

So I have an update. The Princess agent called me yesterday and stated that I will not be getting a refund in cash. I will only be getting 50 percent future cruise credit. Did you guys get your refunds?

The agent said that despite the fact Princess cancelling their voyage, I had cancelled first and thus wont be getting the refund in cash.

2 hours ago, staygulf said:

We received an email cancelling the cruise on 15 February (the cruise was to commence on 16 April) and were told that the 25% FCC was to be used against any future cruise which sails by 28 February 2021 or against a current booking which has not been paid in full. The 25% is based on the price paid for the cancelled cruise. The credit appeared in my Captain's Circle account.

 

Coincidentally a special weekend deal arrived by email 2 days ago for a 24 night cruise in September 2021. I asked whether we could use the credit against that, given that it was outside the criteria, and they said yes. So we booked it today and the credit has been applied. I also asked whether, if we took another cruise this year, we could transfer the credit to that instead and they said yes.

 

So a win win situation seeing as how they were not obliged to offer anything.

 

 

That is awesome to hear. It seems like you cruise 3 to 4 times a year atleast.

Do you deal with an external travel agent or directly with a Princess agent ? It seems as if your agent responds to you faster and is very accommodating. I mean I am having a hard time even getting hold off someone from Princess. I have a specific agent assigned to me and it seems like each time I have to go through him. It seems like you got a very good agent serving you.

4 hours ago, staygulf said:

Our Asian cruise on Sapphire in April was cancelled about 10 days ago and we will be receiving a full refund of cruise plus flights from our TA and Princess have given us 25% FCC which we have just used against a booking for Sep 2021

Hi staygulf that is awesome news. I am just wondering how the 25% FCC works?

Is it based off you getting 25 percent of any future cruise ? Or you are getting 25 percent of what you would have spent on the cancelled cruise and using that amount towards the Future Cruise?

Also I know that you have already used it but was there an expiry to it as to when it can be used by?

I have yet to hear anything back on mine or even get an email.

I still havent received an email from Princess regarding anything about the compensation package. I know it is on their announcements on their website but I am wondering if any of you got an email from Princess Cruises directly.

I did email the Princess Cruise Agent but not even a courtesy reply. Funny thing is before I booked this trip, I would get a call every 4th day to convince me to book or try and sell me future cruise.

Anyways let's see what happens.

Leck57 that is cold and heartless post.

They are totally related (Diamond Princess and Caribbean Princess). You should understand that these are tough times and a cruise ship isnt a place where one wants to be right now. All it takes is 1 person to infect the entire ship. 

Ok that is really symapathic from you KiKi. Despite knowing my situation, you are going to dwell on me not buying travel insurance and make it sound as if this is all my fault? Where is your heart? 

I am here, I didnt run away. I just returned from finishing 2 shifts. I work double shifts as I am a single income earner of a family of 6. I sincerely hope that Princess does refund me. I mean I worked double shifts to be able to book this trip for my family and I dont know about others of you on this forum but living pay cheque to pay cheque isnt easy. It took me 4 years to save up for this trip. I hope you guys can understand the distress this has been for me. I have lost money in hotel cancellation as well. Saving every penny has been difficult. If I had the luxury to afford for travel cancallation insurance I would have but if you look at my situation, things dont come easy. When you are the single income earner, you try and save every penny.  I hope you guys on this forum as well as Princess Crusies.

Will never sail with them again. Our cruise is scheduled in March. In light of the coronavirus, I requested a refund/ future credit to cancel my trip. This is a huge cruise company yet when it comes to a global crisis like the spread of the virus, the company is money minded. Instead of taking precautions to cancel future sailings while the outbreak is in effect, they rip customers off by not refunding and customers are forced to cancel at their own cost. Customers are cancelling without a refund as a precaution to help stop the virus from spreading further. Yet this company is focussed on generating revenue at the cost of well being of its customers and the world in general. The diamond princess belonging to this same company is stuck holding coronavirus infected customers. How does it expect future sailings to happen as planned. Where is social responsibility?
 

The agent for Princess cruises told me numerous times that my only option is to cancel the trip and receive 50 percent refund. As sailing was 1 month away, I had no choice but to cancel the trip on Feb 12 2020. 2 days later Princess announced that they would be cancelling this sailing. When I contacted Princess about the other 50 percent refund, they have refused to respond to me. I think it is only fair if they refund my remaining 50 percent as the ship wont be sailing anyway on March 12th out of Singapore.

If I do not receive the remaining 50 percent as a consumer I will take this further as this is not fair and I urge other customers who cancelled their trip due to the virus to fight for a full refund.