Lewy the expert
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Posts posted by Lewy the expert
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I got this email from cruise 1st.
I was booked to cruise on the 9th April.
Good Morning,
Thank you for your email.
I have checked your booking and the refund from MSC Cruises is not showing as received, but be assured as soon as our finance team have confirmed the funds are reconciled on your booking a refund will be made available to you.
I apologize for the delay; our finance team are working through the high volume of received refunds as quickly and efficiently as possible.
The refund will be due before the 31st July 20, we will be working through all booking and contacting our customers but if you haven’t heard from us around this date please can you send us an email us so we can call you to refund you.
Kind Regards,
Sarah
Customer Services
Tel: 0161 385 7425
Cruise1st Unit F1A, Lowry Outlet Mall, Salford, M50 3AH
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Thanks for the reply weejasser ,have you a email link to cruise 1st ?
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24 minutes ago, Seanocelt said:
BIG NEWS coming........refunds now going to be issued later THIS year if not using FCC.......at last
Source?
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6 minutes ago, weejasser said:
Was that after you received a response from the TA/msc that they were only offering a voucher? My TA has emailed msc 16 days ago and still waiting on a response from them
Yes it was after I received the voucher offer.
That resolver tool is very useful as I used it for PPI and they have to reply by 8 weeks or the case gets escalated to the relevent arbitrators.
You have nothing to lose.
Use it
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I've used www.resolver.co.uk to claim back through my cc for flights and the cruise although it was booked through cruise 1st,under section 75
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Hi
This is the email I received yesterday and I want a refund.
Not happy with them changing their t&c to suit them!
Wankers
UK Customer Services Mailbox (unattended) <customerservices@cruise1st.co.uk>To:1@sky.comThu, 26 Mar at 17:02Good evening,Please find enclosed an important update on regards to your upcoming cruise with MSC.Thank you,JadeCruise1st.'This e-mail is intended for the use of the addressee only. It may contain information that is protected by legislated confidentiality and/or is legally privileged. If you are not the intended recipient you are prohibited from disseminating, distributing or copying this e-mail. Any opinion expressed in this e-mail may not necessarily be that by Sunshine Cruise Holidays Limited trading as Cruise1st.co.uk. Although precautions have been taken, the sender cannot warrant that this e-mail or any files transmitted with it are free of viruses or any other defect. If you have received this e-mail in error, please notify the sender immediately by return e-mail and destroy the original e-mail and any copies. Cruise1st.co.uk is a trading brands of Sunshine Cruise Holidays Limited. Registered in England and Wales Company No: 03931005. Registered Office: Cruise1st, Unit F1a, The Lowry Outlet Mall, Salford Quays, Manchester M50 3AHCustomer ServicesTel: 0161 385 7425
Cruise1st Unit F1A, Lowry Outlet Mall, Salford, M50 3AH
SUBJECT: Important notice: your upcoming cruise on MSC Fantasia
SAILING DATE: 4/9/2020
ROUTE: VLC-VLC
REFERENCE:
Dear
Please find below an important update about your upcoming cruise on MSC Fantasia. Unfortunately, due to the current situation regarding COVID-19 we have no option but to but to cancel this cruise.
As this public health emergency continues to evolve, the authorities of many countries have effectively closed their ports to all cruise ships. In light of this development, as other cruise lines MSC Cruises has decided to temporarily pause its cruise operation until the situation improves. Unfortunately, this means that we will not be able to conduct our planned itinerary and we have no option but to cancel this cruise.
Please note that you will receive a voucher for the value of your cruise package. The Future Cruise Credit can be used on any sailing departing on or before 31 December 2021. In addition, you will also receive a refundable shipboard credit of USD/Euro 200.00 per cabin.
Any added extras (beverages, excursions, etc.) will be refunded. For any other expenses that you may have incurred, such as flights (unless booked through MSC Cruises), hotels, transport, etc. please contact your travel agent or airline.
We apologise for this unfortunate situation, which is out of our control, and thank you for your understanding and cooperation.
Best wishes,
Charlotte Jones
Head of Contact Centre UK and Ireland
MSC UK: Anyone got a refund
in MSC Cruises
Posted
Who knows?
But her last part of the email made me laugh, as if there going to reply to my email.Will take 7 days at least!
'but if you haven’t heard from us around this date please can you send us an email us so we can call you to refund you.'