DebbieJCD

Hello again 

£1600 - Money for pre-booked excursions has been credited to our credit card this morning 

in actual fact Cunard credited £41 more than we actually paid - I assume it’s because of an exchange rate difference as the excursions were priced in US dollars and we paid in UK pounds ??

So it’s a start - but we are still owed 6K for the trip paid to Cunard via our travel agents so now we just have to focus on getting that back 

Hello all 

I was looking for advice

We were originally scheduled to travel on Queen Elizabeth to Japan Early april which got cancelled because of the diamond princess debarcle in the port - they moved the ship to Australia and we went along with the change of plan and was therefore transferred to a 30 day Australia circunavigation trip for very similar dates - this then got cancelled in late march due to covid 19

We were due to depart 7th April with flight to Sydney and the Queen Elizabeth trip was due to start 12th April 

Trip was booked via Travel Agent for almost 7k and then we also pre-paid all our excursions direct to Cunard for a further 1.5k 

But we are just getting nowhere with either Travel Agent or Cunard refunds

Just multiple excuses and continually moving goalposts from both companies 

We have had the 60 day letter from Travel Agent a few weeks ago - the 60 days is up in the next day or two - so called them today and have been referred to the mitigation department who are supposed to be calling us in the next 72 hours (I will believe it when I see it) 

The payment for Travel Agent was paid in multiple payments - 1/2 on credit card and half on debit - so it seemed compilicated to try and claim a section 75 from Travel Agent - although not impossible - as yet we have not gone down that route with them

In relationship to Cunard - My call today was 1 hour 45 minutes most of which was waiting listening to music.

The girl checked and said we have completed the wrong online form. As far as I can remember there was only one form available online which covered both onboard purchases and excursions  - She said we had filled out the form for onboard expenses not the one for excursions - our claim was rejected by the finance department on this basis.

She is supposed to be ringing us back in the next day or two after she tries to sort it out.

We did raise a section 75 on our credit card two weeks ago for the Cunard money - but the card company are taking 6 weeks to process claims - so thats just mid way through 

I just want my money back - I understand all the difficulties with the Covid sitation but this has now been going on 2 months since our trip was cancelled and the way these companies are behaving is just awful 

Is there anything i am missing here I can also do 

Debbie