twodox

The situation has been resolved satisfactorily and I had no problem requesting my 100% refund rather than the cruise credit.

All's well that ends well. 😀

I am pausing, and am stopping my notification of future comments.  Thank you all for your help.

1 hour ago, julia said:

Honestly??  In light of the worldwide crisis that we are facing now... take whatever compensation you have, even if it means some losses, and FORGET ABOUT IT!  Yes, your itinerary was drastically changed. That is not good. However, there are thousands of people who no longer have an itinerary because they've lost their lives.  Get some perspective here...

Julia,

I agree that this is a First World problem, but I believe that a crisis is not an excuse to throw logic and fairness to the wind.  They are not offering the cruise I purchased and will prevent me from taking it even if I agreed to the change.  They owe me a full refund.

Thank you all for you helpful suggestions. Some responses:

• The cruise leaves from Port Liberty, NJ
• Our cancellation insurance only applies if we are too sick to travel.  Close call in this case.
• I am not as optimistic as some of you about the listing of the age/health restriction.
• I am still fairly certain that the cruise will be canceled, in which case the issue is moot.  They have canceled all cruises through May 11 and, despite what the president says, the situation is unlikely to improve.

Once again, thanks for your constructive replies.

I am a long-time fan of Celebrity, but they really dropped the ball this time.

We booked a May 28th cruise to Maine and Maritime Canada.  Yesterday we were notified that, because of government regulations, the itinerary was changed.  They dropped the Canadian ports and added Nassau, plus two additional days at sea, making 5 of 9 for the cruise.  This in not what we paid for and have no desire to visit Nassau again.

Furthermore, were we to attempt to board, we would be denied by their new policy, because we are both over 70 and have some chronic health issues.  To my mind, Celebrity has effectively canceled the cruise for us.

Despite several attempts, we were unable to get a full cash refund, but were only offered a credit for another cruise in 2020-21.  Given the uncertain length of their age restrictions, this credit is essentially useless.

We have two choices:

1. Cancel now and lose a part of our fare.
2. Wait and hope that they eventually cancel, at which time we would be eligible for a useless 125% credit or a 100% cash refund.  The problem is that the longer we wait, the smaller will be our refund.

This is truly a Catch-22 situation.

I was told that senior management cannot be reached.  We met President Lisa Lutoff-Perlo on the President's Cruise a few years ago.  I hope someone on her staff monitors this site and can do something to fix this problem.

We hope and expect to resume cruising once the crisis is over, but unless this situation is resolved satisfactorily, it won't be on Celebrity!