Regina Baltica
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Posts posted by Regina Baltica
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Just posted a review, just want you to know..
Horror Story. Booked a 2 week cruise on TUI Marella Celebration for March next year, 2021. Cruise was confirmed, paid the price for the cruise, this was in July 2019
Noticed that the cruise had disappeared from their website in April, so i asked them if the cruise was cancelled - the answer was something like "No, our Dubai sailings will continue as scheduled . So i spent 1100 GBP on non refundable airline tickets to and from Dubai. And now they tell me that this cruise actually is cancelled, received a cancellation e-mail from them confirming that the ship will already is retired.
Called them yesterday and wanted to ask for a refund and compensation for the airline tickets; a rude woman told me that "No, the cruises with confirmed reservations will still sail, the ship will retire after that"
Asked on facebook, they do confirm that these 2021 cruises were cancelled and they also said that they don´t care about the airline tickets, 1100 GB that i booked because of my confirmed cruise. "Maybe your insurance company will cover it" No they don´t.
How can they treat people like this? They don´t care.- 1
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We were booked on celebrations cruise from Dubai to Cyprus.. too bad that we already booked our airline tickets too..
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Well, they have not contacted me for any cancellation yet.. the cruises from Limassol in April 2021 are still good to book, it´s so strange?
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Hello!
Does anyone know what has happened to Marella celebrations cuises leaving from Dubai during the winter 2020/2021? It seems like they are gone from the reservation system?
Me and my husband have actually already booked a 14-night cruise in March already, another couple would like to join us but it seems impossible...? Might the cruises be cancelled?
Best Regards
Cathrine
Marella cancelled and don´t care....
in Marella Cruises (formerly Thomson)
Posted · Edited by Regina Baltica
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Thanks to everyone for your kind support! Our cruise this year got cancelled ofcourse and we were looking forward to next years cruise, and this happened. Can you imagine the disappointment? We all work hard for our vacations.