Skywave

My credit card company refunded my cruise money with the rider that should PGC dispute it the payment could be withdrawn. Guess what.... PGC have claimed "invalid dispute". My CC has told PGC there is no valid technical reason

for them to dispute the claim and that they are just borrowing time. I'll know the outcome in 10 days.

I've just received a credit from VISA for the full amount I paid less 10%. This, apparently could be reversed if PGC counter claims and is successful. I can't see this happening so I guess the answer is the credit card route.

On 6/11/2020 at 9:54 AM, Hutchinj said:

Sorry for the duplicate post but wanted to be sure those pursuing refunds from PG/Ponant saw this:

 

Only after some urging from my wonderful TA, I finally heard back from PG in regards to my request for refund from our cancelled July 4th cruise. Here's what they said:

 

Your refund request has now been noted. The Covid19 pandemic is having an adverse effect on our economy, especially the hospitality and travel industries.   We are doing our best to issue refunds, but due to the circumstances some delays should be expected, please allow up to 120 days for processing.   

 

So to their credit, it appears that PG is going to honor our refund request albeit after a wait of up to 6 months. Hate to wait that long but even so this is much preferred to filing a credit card dispute. Things are looking up (I think). 

I have just received the same email from PGC. I wait with bated breath . Meanwhile I'll continue with the credit card claim.

8 hours ago, Jared Purdy said:

 

Filing a third party default claim with my credit card (VISA) did the trick.  I got back 100% of what I paid, which was almost $25,000CDN.  Took about two weeks.

That is good news. I have also filed a claim with VISA so here's hoping for the same outcome. Thanks for the advice.

I'm in the process of filing a claim through Visa which could take some time to show any results. A lawsuit sounds like a good idea if that is unsuccessful, maybe a class action with several of us could be the way to go.

Much like Jarod, I booked and paid for a cruise for Jul 04 and cancelled through my TA on Mar 17. PGC cancelled the cruise and agreed to refund 90% within 10 days. After 2 weeks I queried my TA who then had a notice from PGC to say there was a change in policy and that instead of a refund I would get a cruise credit redeemable for up to 2 years. This is of no use to me for several reasons one of which is health and age but also because I bought a discounted fare it is most unlikely that fare would be available again.

I have emailed PGC twice to ask them to honour the policy under which I booked but have had no reply so I'll be very interested to hear how you get on with the credit card application. I intend to do the same.